Transferring and applying critical knowledge

Transferring and applying critical knowledge

1. Creating a strategy and process to protect critical knowledge

   • Design the strategy and process with an understanding of the organizational culture
     • The process flow
       • Create, identify,collect,review,share,access and use
     • Benefits that it brings
       • People and content from one source
       • efficiency increased
       • Technical capability improved

2. Identifying critical knowleddge

   • Determine what knowledge is critical
   • Create a comprehensive knowledge

3. Capture and transferring critical knowledge

   • Consider the ratio, the intended audience
   • Structure systematic knowledge
   • Provide many channels
   • develop a process to capture

4. Making access to critical knowledge

   • Make knowledge accesible and easy
   • Self service tool to navigate

5. Managing change related to knowledge, capture,transfer and reuse

   • Make it measurable, help employees to understand the level at which they are participating
     • Trainung
     • Comminication
     • Leadership support
     • Recognition and rewarding

6. Ensuring critical knowledge is applied and used

   • Build knowledge into documentation,training and learning
   • Make it accountable explicit to the stakeholders
   • Use stories and measures to demonstrate the value of knowledge reuse

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