COMMUNICATION SKILL PROCESS

COMMUNICATION SKILL PROCESS

1. The communication process has five key elements – the source, encoding, the channel, decoding, and the receiver. Your goal is to make each element work as well as you can.

2. Research shows that good communication skill are a big factor in job sucess but many people struggle with them

   • Your thoughts and ideas can be misinterpreted if you can't express yourself clearly, whether verbally or in writing.
     • You'll have wasted your effort, and missed an opportunity to get your message across That's why it's so important to understand how good communication works, and the barriers that can get in its way. .

3. First, consider the source. This is you! You need to be clear about why you're communicating, and what message you want to convey. You must also be confident that your information is accurate, and useful to your audience.

4. The next stage is encoding, which means putting your message into the right style and format for your audience to understand it easily

   • The next stage is encLook over your message carefully. Get rid of any jargon or local expressions that might confuse people. Check for missing information. Next, examine the channel you're going to use, such as a face-to-face meeting, phone call, email, or report. Every communication channel has different strengths and weaknesses, so make sure you use the one that fits your message best.
     • People bring their own situations, ideas and feelings to your message, and these will influence their understanding of it. Pay close attention to the feedback you get from your audience, so you can check for and clarify any misunderstandings. Understand these five parts of the communication process and you'll be able to fine-tune your approach, so that your message is clear and effective.

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