Effective Communication.

Effective Communication.

1. Non-verbal Communication.

   • Eye-contact.
     • Eye-contact is important in non-verbal communication. Making eye contact lets a person know that you are speaking to them and also it shows that you are proccessesing the information that has been given.
   • Personal space.
     • Touch or any form of contact can sometimes be very comforting. However, you must be careful to use touch respectfully and appropriately. Sometimes touching can be misunderstood, especially if the individual is from a diffrent culture. Always ask first what a service user would like you to do.
   • Gestues.
     • Gestures are signs used with our body to show a message. some guestures such as hand signals are universally recognised, for example 'good job or okay' ( when someone put their thums up). However different gestures can be offensive.
   • Facial Expression
     • Facial expression is when we show lots of different emotions through our faces. The facial expression for happiness, sadness, anger, surprise, fear and disgust are the same across cultures. It is important to match your facial expressions to the conversations you're having.
   • Posture
     • The way you sit or stand or move can send a message. For example, shaking your head while someone is talking might protray to the person that you disagree with them.

2. Verbal Communication

   • Clear Speech
     • Making sure you speak clearly, pronouncing each word correctly. speaking at a good pace not to fast as well as not to slow.
   • Listenig Atentivley
     • Showing intrest in a conversation. which shows the speaking that you are understanding what they are saying with no judgement.
   • Approiate Language
     • Using sentences and appropiate languag, avoiding the use of slang such as (ASAP). Not using discriminative or offensive language.
   • Avoid using tevchnical words as a service user might not understand you.

Images and files in the map