Leading With Next-Generation Key Performance Indicators

Leading With Next-Generation Key Performance Indicators

1. KPI´s

   • Leaded by
     • Technological Innovation
     • Competitive Preassure
     • Customers Expectations
   • Are used to
     • Manage the enterprise
     • Develop an integrated view of customer
     • Machine learing
     • Drill down KPI components
     • Share tusted sadata
     • Aim parsimony
   • Traditionally
     • Shows retropective
       • Past Costs
       • Revenues
       • Profits
     • Don´t predict
       • The future
   • Define
     • Success
   • Are
     • Powerful & Persuasive
       • Mechanisms
         • Definig
           • Economic Value
   • Inspire
     • Value Creation
       • Initiatives

2. More Than Performance Management Tools

   • KPI´s
     • More effective
       • When aren´t used
         • As ordinary metrics
       • Used
         • As guidence
           • Decision making

3. Focused on customer experience

   • Companies
     • must
       • Learn more
         • About users
           • Turning them
             • Brand advocates
           • Holistic ways
             • Meet customers necessities

4. Fundamentals of KPI uses

   • Measurement leaders
     • Use KPI´s
       • to lead
         • Find growth opportunities
     • Share KPI data
     • Motivate and inspire teams

5. See KPIs as Data Sets for Machine Learning

   • ML/AI Technologies
     • Help
       • Achieve enterprise goals
     • Investment
       • Improve KPI´s

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