Problem solving and decision making

Problem solving and decision making

1. UNDERSTANDING

   • Problem solving
   • Decision
   • Decision making

2. 7 STEPS OF PROBLEM SOLVING

   • Identify the problem
   • Gather information
   • Develop courses of action
   • Analyze & compare
   • Make a decision
   • Make a plan
   • Implement the plan

3. ICES DECISION MAKING PROCESS

   • INITIATE
   • CRITERIA
   • EVALUATE
   • SELECT

4. 6 C's of DECISION MAKING

   • CONSTRUCT
   • COMPILE
   • COLLECT
   • COMPARE
   • CONSIDER
   • COMMIT

5. STEPS FOR MAKING DECISION

   • Identify the problem
   • Establish decision criteria
   • Weigh decision citeria
   • Generate alternatives
   • Evaluate the alternatives
   • Choose the best alternatives
   • Implement the decision
   • Evaluate the decision

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