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Topic 4 Emotions and Moods

1. Emotions

   • Intense feelings that are directed at someone or something

2. Moods

   • Feelings that tend to be less intense than emotions and that lack a contextual stimulus
   • Function of Emotion
     • Emotions can aid in our decision-making process.

3. The Basic Emotions

   • Anger
   • Fear
   • Sadness
   • Happiness
   • Disgust
   • Surprise

4. Sources of Emotions and Moods

   • Personality
   • Day of the Week and Time of the Day
   • Weather
   • Stress
   • Sleep
   • Age
   • Gender

5. Emotional Labor

   • Introduction
     • Emotional labor is an employee‘s expression of organizationally desired emotions during interpersonal transactions at work.
   • Felt Versus Displayed Emotions

6. Affective Events Theory

   • Understanding emotions at work has been helped by a model called affective events theory (AET).
   • Tests of the theory suggest
     • An emotional episode is actually a series of emotional experiences, precipitated by a single event and containing elements of both emotions and mood cycles.

7. Emotional Intelligence

   • a. Self-awareness.
   • b. Self-management.
   • c. Self-motivation.
   • d. Empathy.
   • e. Social skills.
   • Introduction
   • The Case for EI
     • Intuitive Appeal
     • EI Predicts Criteria That Matter.
     • EI Biologically Based
   • The Case Against EI
     • EI Is Too Vague a Concept
     • EI Can‘t Be Measured
     • The Validity of EI Is Suspect

8. OB Applications of Emotions and Moods

   • A. Selection
   • B. Decision Making
   • C. Creativity
   • D. Motivation
   • E. Leadership
   • F. Negotiation
   • G. Customer service
   • H. Job Attitudes
   • I. Deviant Workplace Behaviors
   • J. Safety and Injury at Work
   • K. How Managers Can Influence Moods

9. Global Issues

   • A. Does the Degree to Which People Experience Emotions Vary Across Cultures?
   • B. Do Peoples‘ Interpretations of Emotions Vary Across Cultures?
   • C. Do the Norms for the Expression of Emotions Differ Across Cultures?

10. Summary And Implications For Managers

    • Moods and emotions are both affective
    • Emotions are effected by events more readily than moods.
    • Managers should pay attention to emotions of their employees.
    • Job Performance is affected.
    • Negative emotions can hinder job performance.