Setting Performance Standards

Page 1

EFFECTIVE PERFORMANCE STANDARDS

For performance standards to be effective, they should:

define the job in relation to your work area and KRAs or KPIs

differentiate the job from others in the team or department

be job related and realistic

be worded in clear and concise language

be consistent with organisational culture, procedures and practices

reflect the performance context

POSITION DESCRIPTIONS

KPIs are used to guide everybody towards a strategic business plan or mission. They are used to measure how each employee's work contributes to the achievement of organisational goals. A well-designed KPI must have a measure attached to it so that you can monitor and evaluate performance. Role and/or performance ambiguity are the main contributing factors for:

workplace stress

conflict

mistakes and errors

workplace disagreements and discontent

employee attrition rates/turnover

You cannot maximise your efficiency and effectiveness without knowing the standards of performance required - along with specific skills, knowledge and attitudes required to meet and exceed these standards.