Part 3 - Study Guide

Page 1

Define:

Frustration is the feeling you get when events beyond your control keep you from reaching a goal.

Aggression is the goal to remove the obstacle that has caused the frustration.

The relationship between frustration and aggression:

The relationship between frustration and aggression is predictable. An obstacle comes between a person and a goal and causes a feeling of frustration. To remove the obstacle and relieve the feeling of frustration, the person becomes aggressive. Sometimes the aggression is aimed at the obstacle that is causing the frustration. At other times, the aggression is aimed at any convenient target. When aggression is aimed at any convenient target, serious problems can occur.

Deal with aggression constructively:

You can perform a physical activity (run, clean, etc..), blow off steam (slam a door, and shout), and use positive self-talk ( be productive and have a positive attitude).

How to avoid being late and absent:

Planning your day, organizing longer time periods, and show up and be on time are all ways that can help you not to be late or absent.

4 most common human relations mistakes:

Failing to listen - You don't give the other people a chance to talk, letting someone talk without paying attention to him/her, also by paying attention to what people say but misinterpreting the message.

Misjudging others' abilities - it shows a lack of respect for the person.

Failing to accept responsibility for mistakes - Successful people are those who can look at their mistakes honestly, correct the situation that caused the mistake, and improve their productivity as a result.

Lacking self-motivation.

Identify and repair injured relationships:

You might see changes in the way you and another person act toward each other and you don't like it. When you see this you must decide if it is worth saving. If you do you must look at the problem from the other person's point of view and when you do you must communicate honestly and openly and change the behavior that caused the problem.

Define:

Plateau Periods is a time when there's little growth or development (leveling-off) in a certain life processes. It can be times where rebuilding happens.

How to handle Plateau Periods:

Be patient, build other interests, change your approach, and use positive self-talk.

Renewing your attitude:

Everyday activities - try not to cram everything into one day but plan out your day.

Periodic renewal - have a vacation, mini-vacation, and volunteer service.

Health and conditioning - get enough sleep, eat right, and get some exercise.