Human Relations

Question	Answer
Frustration	The feeling you get when events beyond your control keep you from reaching a goal. Ways to deal with minor frustrations include physical activity, using positive self-talk, and blowing off steam.
Aggression	The need to strike out physically or verbally.
Perseverance	The process of continuing to work at something until you reach your goal.
Time Analysis	A list of the different tasks you perform and when you do them.
You’re so sick or injured that you won’t be able to perform your job.	An example of an acceptable reason for staying home from work.
Your illness can be transmitted to other people.	An example of an acceptable reason for staying home from work.
Traveling to work would be dangerous.	An example of an acceptable reason for staying home from work.
Your emotional state is so bad that you won’t be able to perform your job.	An example of an acceptable reason for staying home from work.
There has been a serious illness, injury, or emergency in your family and you must be a caregiver.	An example of an acceptable reason for staying home from work.
There has been a death in your immediate family.	An example of an acceptable reason for staying home from work.
An uncontrollable situation occurs, such as bad weather, a disaster or emergency, or an automobile breakdown.	An example of an acceptable reason for staying home from work.
There’s a personal or legal situation you must handle during regular business hours.	An example of an acceptable reason for being late for work.
There’s routine health or medical care that you must handle during regular business hours.	An example of an acceptable reason for being late for work.
You encounter unexpected traffic problems, such as a road closure or bad accident.	An example of an acceptable reason for being late for work.
Respect	Truly believing people are capable, that their opinions matter, and that their lives have value.
Motivation	The incentive that begins and sustains the things we do.
Internal Motivation and External Motivation	Internal Motivation we provide ourselves. External motivation is provided by another person.
Injured Relationship	A relationship that has sustained damage.
Four Common Human Relations Mistakes	Failing to Listen - Not giving other people a chance to talk, Letting someone talk without paying attention, Paying attention to what people say but misinterpreting the message. Misjudging Others' Abilities Failing to Accept Responsibility for Mistakes Lacking Self-Motivation
Repairing Relationships	Decide if the Relationship Is Worth Saving. Look at the Problem from the Other Person's Point of View. Communicate Honestly and Openly. Change the Behavior that Caused the Problem.
Plateau Periods	A time when there’s little growth or development (leveling-off) in certain life processes. Examples: Relationships, careers, and education Have patience, Build other interests, Change the way you do things, and use positive self-talk.
Vacation	An extended period of time off.
Mini-Vacation	A short amount of time off.
Strategies For Maintaining a Positive Attitude.	Planning a realistic schedule. Setting goals. Saving private time for yourself. Handling problems quickly.
Physical health contributes to mental health.	Eat right. Get enough sleep. Exercise to renew your attitude.

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	Created by cloey tackett over 6 years ago