Quiz
Chapter 10: Communication, Collaboration, and Technology in the 21st Century
Questions in this quiz (16)
1Ineffective communication can lead to a long list of undesirable outcomes . It is actually one of the major causes of preventable adverse events in acute care settings.
- ATrue
- BFalse
2Effective communication isn't a core competency needed in public health nursing, but it's still a very important skill for the public health nurse.
- ATrue
- BFalse
3Why is communication so important in nursing?
- AIt is used to provide information for decision making at all levels of community health.
- BDecisions are enhanced through effective communication.
- CIt allows information clarification so a consensus can be reached and the people involved can move forward with goals.
- DIt facilitates the expression of feelings.
- EIt promotes closer working relationships.
- FIt controls behavior by providing clear expectation and boundaries in groups.
- GA & B ONLY
- HAll the answers are correct.
4Which of the following is NOT a part of the communication process?
- AThe sender must effectively encode the message for the receiver.
- BThe sender must convey a message through a channel.
- CThe receiver must decode the message into an understandable form.
- DThe sender must ask the receiver if the message has been correctly decoded.
5What are the 2 important considerations that influence the clarity and effectiveness of message sending?
- AThe extend of the nurse's self-awareness
- BThe nurse's awareness of the receiver.
- CThe nurse's emotional state.
- DThe patient's emotional state.
- EThe environment the message is being transmitted in.
6Nonverbal messages are important, but they aren't as important as verbal messages.
- ATrue
- BFalse
7Select the methods of nonverbal communication.
- APersonal appearance
- BDress
- CPosture
- DFacial expression
- EGestures
- FPhysical distance between sender and receiver
- GTone of voice.
- HThe sound of silence.
8Which of the following is NOT a basic rule for effective sending of messages to patients?
- AKeep the message honest and uncomplicated.
- BUse as few words as possible.
- CAsk for feedback to make certain that the message is understood.
- DMake sure body language is congruent with the message sent.
- ENone of these are basic rules for effective sending.
9Effective receiving skills require attending to verbal and nonverbal messages, as well as seeking feedback to understand their meaning.
- ATrue
- BFalse
10Active listening relies on the nurse having genuine interest in what the patient is saying. This allows the nurse to understand the message from the sender's perspective.
- ATrue
- BFalse
11Is this nurse demonstrating good active listening skills?
A patient is talking about a highly traumatic event in her life. The nurse is mostly quiet, sitting back in her chair with her arms crossed. She is maintaining eye contact with the patient, nodding her head, and saying things like "uh huh", "go on", and "I understand". Her facial expression is relaxed and concerned.- AYes
- BNo
12Is this nurse demonstrating good communication skills?
A patient is upset after being diagnosed with HIV. She tells the nurse "I probably got it from an affair I had with a co-worker about 6 months back. I feel so stupid!" The nurse is sitting back in her chair with his arms crossed and her hands in a fist. She is making eye contact, and her facial expression is neutral. The nurse coolly says to the patient "now that you've contracted HIV, you'll have to tell your husband that you cheated on him. He'll probably be devastated."- AYes
- BNo
13Is this nurse demonstrating good communication skills?
A patient is upset after being diagnosed with HIV. She tells the nurse "I probably got it from an affair I had with a co-worker about 6 months back. I feel so stupid!" The nurse nods his head. He is sitting forward in his chair with his hands together in a ball in his lap. He is making eye contact, and his facial expression is neutral. The nurse calmly responds with the following: "So about 6 months prior, you had an affair, and you believe that you contracted HIV from this. Am I correct?" After the patient nods in agreement, the nurse asks "What do you believe is the best course of action from here?"- AYes
- BNo
14Which interpersonal skill is this nurse demonstrating?
A nurse walks into a patient's room in the nursing home. She cheerfully states "Good morning, Mr. Howard! It's time for your meds!" Mr. Howard refuses to take his meds. The nurse sits down next to him, leans forward, and politely asks him "what's making you not want to take your medication?" She listens silently, occasionally nodding her head, while he explains that he doesn't like taking his meds because they make him feel "tired, nauseated, dizzy, and old and run down." The nurse tells the patient that she'll talk to his doctor about alternative medications and dosings, and documents his refusal in the EMAR.- AShowing respect
- BEmpathizing
- CDeveloping trust and rapport
- DNone of these answers are right
15Which interpersonal skill is this nurse demonstrating?
A patient is describing to the nurse a sexual assault he experienced at a club earlier that night. The following exchange occurs:
Patient, in a hysterical tone of voice: "I'm so stupid! I shouldn't have been flirting with him. This is all my fault for being a tease."
Nurse, in a calm tone of voice: "It sounds to me like you feel that you feel guilty for the incident because you were flirting with the man who assaulted you. Am I correct?"
Patient: "Yes, I feel like I'm the person to blame for it."
Nurse: "It seems like you're placing all the blame on yourself. Is that true?"
Patient: "Yes."- AShowing respect
- BEmpathizing
- CDeveloping trust and rapport
- DNone of these are correct
16Which interpersonal skill is this nurse demonstrating?
A nurse is caring for a patient in the ICU following a suicide attempt. The following conversation takes place:
Patient: "My family thinks I'm selfish for attempting suicide. I bet you do, too." Nurse, gently: "You believe that both me and your family thinks you're selfish for attempting suicide?"
Patient: "Yes."
Nurse: "What makes you think that?"
Patient: "Everybody thinks suicide is selfish."
Nurse, tenderly: "Regardless of how people generally feel about suicide, I'm not here to judge you. I'm here to help you get better. I'll be back to check on you in 30 minutes."
30 minutes later the nurse checks in on the patient and the following exchange takes place:
Patient: "Do you think my family will ever forgive me for trying to kill myself?"
Nurse: "Well, I can't say yes or no to that. Hopefully, with time and some family therapy, your relationship with your family will get better."- AShowing respect
- BEmpathizing
- CBuilding trust and rapport
- DNone of these are correct
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- Quiz on Chapter 10: Communication, Collaboration, and Technology in the 21st Century, created by Olivia McRitchie on 13/03/2019.
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- Olivia McRitchie
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- English
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