Quiz
Operations Management
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Questions in this quiz (50)
1________________ is made up of activities which add value to the products or services it provides.
- AValue Chain
- BLogistics
- COperations process
- DMarketing and sales
2The term_____________ broadly describes the set of all activities associated with the production of goods and services.
- AManagement
- BOperations
- CProcurement
- DStrategy
3________________ is the fundamental rethinking and redesign of existing processes and practices.
- ALean production
- BReengineering
- CSoft Manufacturing
- DRestructuring
4The term _____________ denotes the process of converting or transforming resources into goods or services.
- AProduction
- BLogistics
- CProcurement
- DAssembling
5______________ is defined as doing things right.
- AEffectiveness
- BMaximisation
- CEfficiency
- DAccuracy
6Which of these is a support activity?
- AOperations
- BMarketing & Sales
- CService
- DTechnology Development
7______________converts (materials) inputs into outputs of greater economic value.
- AProcurement
- BManufacturing
- CAssembly
- DProcessing
8In Japan in the late 1980s, a new approach was developed for managing manufacturing systems known as _____________________.
- ASoft manufacturing
- BLean production
- CAgile manufacturing
- DReengineering
9A good strategy needs to be ________________ enough to allow for periodical realignments in response to changes in the external environment.
- AStable
- BFirm
- CConstant
- DFlexible
10Michael Porter proposed that manufacturing company value chain activities include Primary activities, Support activities and ________________.
- AFirm infrastructure
- BTechnology development
- CMargin
- DOperations
11A ______________ involves concentrating on a particular buyer group, geographic area or product/market segment and serving the needs of this segment better than competitors.
- AAlliance strategy
- BCost leadership strategy
- CDifferentiation strategy
- DFocus strategy
12Which is the tool that is used to scan the external environment and properly assess the internal competencies of an organization?
- APESTLE analysis
- BPorter's Five Forces Model
- CSWOT analysis
- DTriple bottom line
13_________________ involves determining the organization’s overall goals.
- AMarketing strategy
- BOperation strategy
- CBusiness strategy
- DCorporate strategy
14_______________ is joint ventures among international organizations to pool their complementary assets to achieve synergy.
- AAlliance strategy
- BFocus strategy
- CCost leadership strategy
- DDifferentiation strategy
15Operations strategy ______________ is the process by which such long-range game plans are developed.
- AOperation Strategy Implementation
- BOperation Strategy Developing
- COperation Strategy Formulation
- DOperation Strategy Forecasting
16According to Gaither and Frazier _____________________ are the elements of an organisation that determine its strategic success or failure.
- ACompetitive Priorities
- BCompetitive Advantage
- CCorporate strategy
- DEmployee morale
17With a_________________, the organisation seeks to stand out within the industry in which it operates by being unique in some dimension(s) of value to customers.
- ADifferentiation strategy
- BCost leadership strategy
- CAlliance strategy
- DFocus strategy
18______________________ is the process by which long range plans are put into action.
- AOperation strategy formulation
- BOperation strategy developing
- COperation strategy implementation
- DOperation strategy forecasting
19New products serve to provide growth opportunities and ____________for the organisation.
- ABusiness values
- BCorporate sustainability
- CCorporate strategy
- DCompetitive advantage
20A ___________can be seen as a process – a method of doing things.
- AService
- BProduct
- COperations
- DQuality
21A ___________ is a series of events or activities intended to produce a certain result for a customer, such as a physical product (hamburger).
- ASupply Chain
- BProcess
- CValue chain
- DManagement
22The break- even point on a chart is where the contribution from the output volume produced by the alternative just meets the fixed cost, resulting in zero profit. In the above statement, contribution implies_______________
- ATotal revenue +Total variable costs
- BTotal revenue > Total variable costs
- CTotal revenue – Total variable costs
- DTotal revenue <Total variable costs
23What does "AMT" stand for?
- AAdvanced Manufacturing Technology
- BAutomatic Manufacturing Technology
- CAdvanced Manufacturing Technique
- DAutomatic Manufacturing Technique
24_____________ is defined as the transformation of knowledge into new products, processes and services [which] involves more than just science and technology.
- AInvention
- BExposure
- CDiscovery
- DInnovation
25________________ is concerned with the replacement of human actions with technology that contains mechanical, pneumatic, hydraulic, electrical or electronic elements.
- AHybrid
- BSemi-Automatic
- CAutomation
- DManual
26What does ‘CAM’ stand for?
- AComputer-aided Manufacturing
- BComputer-aided Marketing
- CComputer-aided Maintenance
- DComputer-aided Management
27________________ is a worldwide accepted certification for quality.
- AISO 14000
- BISO 9000
- CISO 26000
- DISO 31000
28What is defined as meeting or exceeding customer requirements now and in the future?
- ADemand
- BMarketing
- CQuality
- DSupply
29_________________ refers to the involvement of all employees in achieving customer satisfaction through continuous improvement activities, while at the same time continually decreasing real cost.
- ATotal Quality Management
- BCost Cutting
- CProfit Maximisation
- DCorporate Values
30What do the initials of the PDCA cycle stand for?
- APlan, diagnose, conclude, act
- BPlan, design, control, act
- CPlan, design, control, assess
- DPlan, Do, Check, Act
31Inspection cost is an example for_______________________
- AInternal failure costs
- BPrevention costs
- CAppraisal costs
- DExternal failure costs
32What does the term kaizen mean when applied to quality?
- AContinuous improvement
- BQuality is everyone's job
- CThe place where activity takes place
- DMaintain a steady flow
33According to Pareto analysis, __% of the problems is often due to __% of the causes.
- A60, 40
- B80, 20
- C50, 50
- D70, 30
34_________________ is a quality control chart based on reducing the process variability to reduce the standard deviations.
- ASeven Rule Run
- BTimes series model
- CEWMA chart
- DSix Sigma
35Quantitative methods of forecasting include
- ASales force composite
- BExponential smoothing
- CJury of execution opinion
- DConsumer market survey
36Time series patterns that repeat themselves after a period of days or weeks are called
- ACycles
- BTrend
- CRandom
- DSeasonality
37______________ is a systematic approach to creating and testing hypotheses about the market by gathering data using survey.
- AMarket segmentation
- BMarket research
- CMarket positioning
- DMarket intelligence
38Which of the following is an example for internal factors affecting demand?
- AAdvertising
- BEconomy
- CCompetitor action
- DGovernment regulation
39The _______________ method involves making simple judgements based on factors, such as sales that were recorded or the amount of resources that were required yesterday.
- AMoving average
- BExponential smoothing
- CNaive forecasting
- DCoefficient of correlation
40Which of the following is NOT a time-series model?
- AExponential smoothing
- BNaive approach
- CLinear regression
- DMoving average
41Identify the formula for Little’s Law from the following.
- AI=T+R
- BI = TR
- CI - T-R
- DI = T/R
42If forecasted demand = 35723, Safety stock=24000 and Stock in hand=20000.Calculate Planned production using the following formula: PP= (FD+ss-soh)
- A33297
- B37923
- C32973
- D39723
43In methods for making location decision _______________ refers to experience-based techniques for problem solving, learning, and discovery.
- AOptimisation
- BSimulation
- CHeuristics
- DFacility Layout
44According to economic factors affecting the location of facilities, direct labour is an example for___________
- AOperating costs
- BFacility costs
- CTransportation costs
- DPlanning costs
45Breweries near source of water are a good example for which of the following dominant factors in manufacturing.
- AProximity to markets
- BQuality of life
- CProximity to the parent company’s facilities
- DProximity to suppliers and resources
46Group Layout is also known as_____________.
- AProcess layout
- BCellular layout
- CProduct layout
- DFixed-position layout
47______________ Layouts combines elements of both a flexible flow and line flow, or elements of both a product and a process focus.
- AHybrid layouts
- BFixed-position Layout
- CGroup layout
- DProduct layout
48________________ software and computer simulation software can be particularly helpful in analysing facility layouts.
- ACAD
- BSAP
- CSPSS
- DOracle
49What is known as dividing the work among the workstations so that each is working at maximum efficiency to match market demand for the products?
- AProduct line
- BSegmentation
- CLine of control
- DLine balancing
50Organisations that need the ability to provide a wide variety of services to customers with differing requirements usually use_______________ layout.
- AGroup
- BProcess
- CProduct
- DHybrid
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- Quiz on Operations Management, created by Clair Hat on 29/07/2016.
- Author
- Clair Hat
- Language
- English
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