Quiz
chapter 4
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Questions in this quiz (45)
1Which of the following communication styles is direct and in-your-face?
- Aa. Low-content
- Bb. Low-context
- Cc. High-context
- Dd. High-content
2Which of the following best describes the major reason communication is of the utmost importance in the health care setting?
- Aa. Patients prefer a friendly office.
- Bb. Patients are more satisfied.
- Cc. Communication serves as the foundation for all patient care.
- Dd. The medical assistant obtains a better history.
3Which of the following is the type of question that is frequently asked by individuals seeking a new physician and clinic?
- Aa. Does the doctor see patients on time?
- Bb. Does the doctor give good injections?
- Cc. Will the doctor prescribe what I want?
- Dd. Will the doctor listen to what I have to say?
4The principle barrier to communication at the point of care is which of the following?
- Aa. Old age
- Bb. Speech impairment
- Cc. Emotional tension
- Dd. None of the above
5Which of the following is NOT an example of bias or prejudice in today’s society?
- Aa. Certified medical assistants are qualified to work in most ambulatory settings.
- Bb. Physicians of one gender may be better than the other.
- Cc. Hostile attitudes toward people with a different value system than one’s own.
- Dd. People who cannot afford health care should receive less care than those who can pay for full services.
6Which of the following is the person who decodes the message?
- Aa. Sender
- Bb. Message
- Cc. Receiver
- Dd. Messenger
7Which of the following is NOT one of the Cs of communication?
- Aa. Complete
- Bb. Clear
- Cc. Current
- Dd. Concise
- Ee. Cohesive
8Which of the following is most appropriately related to nonverbal communication as a language?
- Aa. We learn nonverbal language first.
- Bb. We learn as toddlers.
- Cc. We learn nonverbal after verbal.
- Dd. We have to be taught.
9When communicating within the health profession, which would not be considered a technique to keep in mind?
- Aa. Good communication skills are necessary in establishing rapport with patients.
- Bb. Patients feel respected when they are called by their full name.
- Cc. Patients should be encouraged to not verbalize their feelings.
- Dd. Patients should be given technical information in a manner they can understand.
10Which of the following best describes the interview technique used when asking the patient, “Are you still taking your medication?”
- Aa. Close-ended question
- Bb. Open-ended question
- Cc. Direct statement
- Dd. Indirect statement
11Which of the following best describes the interview technique used when asking the patient, “What type of care will you have during your recovery?”
- Aa. Close-ended question
- Bb. Open-ended question
- Cc. Direct statement
- Dd. Indirect statement
12Which of the following takes place after the receiver has decoded the message sent by the sender?
- Aa. Delivery
- Bb. Feedback
- Cc. Summary
- Dd. Concentration
13Facial expression is considered one of the most important and observed nonverbal communicators. Why is this?
- Aa. Expressions vary by culture.
- Bb. One knows when you do not agree.
- Cc. People cannot hear if they cannot see your face.
- Dd. Each facet of the face sends a nonverbal message.
14Which of the following best describes how the medical assistant should be positioned when communicating with a patient?
- Aa. Stand directly over the patient so he can look up and see you clearly.
- Bb. Maintain a close, but comfortable, position to observe her verbal and nonverbal cues.
- Cc. Sit far away from the patient so you do not appear too friendly.
- Dd. Sit very close to the patient on the exam table so you can hear everything.
15Which of the following must be present to achieve effective verbal and nonverbal communication?
- Aa. Masking
- Bb. Clustering
- Cc. Congruency
- Dd. Projection
16Which of the following is the founder of humanistic psychology and the creator of the hierarchy of needs?
a. Abraham Martin
b. Abraham Maslow
c. Abraham Lincoln
d. Abraham Masters- Aa
- Bb
- Cc
- Dd
17Which of the following is the highest level of the hierarchy of needs?
a. Self-accomplishment
b. Self-actualization
c. Self-confidence
d. Self-rewards- Aa
- Bb
- Cc
- Dd
18Mrs. Love has just seen the physician and, as you walk her from the examining room, she says, “Dr. Med sure was
short with me today.” You respond, “Did you get to spend all the time you needed?” Which of the following best describes the communication skill used in your response?
a. Masking
b. Congruency
c. Clustering
d. Feedback- Aa
- Bb
- Cc
- Dd
19Which of the following best describes the defense mechanism used when a patient does not react by showing emotion after hearing bad news?
a. Sublimation
b. Displacement
c. Repression
d. Denial- Aa
- Bb
- Cc
- Dd
20Which of the following best describes what must be considered when formulating the message in the communication
cycle?
a. The four modes of communication must be taken into account.
b. Only verbal communication should be taken into account.
c. Only verbal communication and facial expression should be taken into account.
d. Attentive listening is required.- Aa
- Bb
- Cc
- Dd
21Which of the following is the most appropriate response by the medical assistant to the patient’s statement, “I am late coming in for my check-up”?
a. Oh, that is okay.
b. Why did you not come earlier?
c. Why? Are you upset about something?
d. Do you think you should have had the check-up before now?
e. Many of our patients are late.- Aa
- Bb
- Cc
- Dd
- Ee
22Mr. Kind is coming into the office to receive instructions for giving his injections for diabetes. He has also brought his wife with him for moral support.
You ask him, “Mr. Kind, how are you coming along on this new diet?” Which of the following best describes this form of communication?
a. Open-ended question
b. Compensation
c. Indirect statement
d. Expressing empathy- Aa
- Bb
- Cc
- Dd
23Mr. Kind is coming into the office to receive instructions for giving his injections for diabetes. He has also brought his wife with him for moral support.
You tell Mr. Kind that he will have to give himself these injections at least daily and maybe twice a day. He states, “I am so disappointed. I thought I would not have to give these injections except when my blood sugar is up.” Which of the following statements would be the most appropriate feedback?
a. I know you thought you would be finished today.
b. Each injection will take just a little time and be over before you know it.
c. I know you are unhappy about this change in your health status and how often you will need the injections.
d. You seem upset.- Aa
- Bb
- Cc
- Dd
24When communicating, what percent of the message is actually communicated by the spoken word?
a. 70%
b. 7%
c. 27%
d. 3%- Aa
- Bb
- Cc
- Dd
25Which of the following applies to the theory that there is a specific order or rank within which a person’s needs are
met, beginning with the basics of food, clothing, and shelter?
a. Communication cycle
b. Hierarchy of needs
c. Interview techniques
d. Active listening- Aa
- Bb
- Cc
- Dd
26Which of the following is an example, according to the culture of the United States, of what is considered a
comfortable personal space in an intimate setting?
a. 1/2 foot
b. 1 1/2 feet
c. 1 foot
d. 1 1/2 to 4 feet- Aa
- Bb
- Cc
- Dd
27“Tell me what you have been doing since you retired,” is an example of which interview technique?
a. Closed question
b. Indirect statement
c. Direct statement
d. Compensation- Aa
- Bb
- Cc
- Dd
28The common gesture of finger-tapping might mean which of the following?
a. Indifference
b. Impatience
c. Discouragement
d. Anger- Aa
- Bb
- Cc
- Dd
29Which of the following is NOT a roadblock to communication?
a. Sharing subjects
b. Reassuring cliches
c. Criticizing
d. Required explanations- Aa
- Bb
- Cc
- Dd
30Rather than implying that a patient is simply overreacting, a professional should
a. be sincere, empathetic, and nonjudgmental.
b. reject the patient’s ideas or comments if they are wrong.
c. speak for the patient so they do not need to speak.
d. remain silent.- Aa
- Bb
- Cc
- Dd
31What is a good way to show respect for a shy and quiet patient?
a. By offering constant feedback
b. Speaking for them
c. Discounting their anxiety
d. Occasional silence or pauses- Aa
- Bb
- Cc
- Dd
32When the patient is age 6 to 11, what is one of the better ways to overcome communication issues?
a. Use play therapy
b. Provide health care options
c. Make health care a teaching opportunity
d. Permit ambulating- Aa
- Bb
- Cc
- Dd
33Mrs. Kind shows up for her appointment and puts her name on the sign-in sheet.
a. speaking
b. listening
c. gestures or body language
d. writing- Aa
- Bb
- Cc
- Dd
34The medical assistant looks up, smiles, and nods at Mrs. Kind.
a. speaking
b. listening
c. gestures or body language
d. writing- Aa
- Bb
- Cc
- Dd
35The clinical medical assistant calls Mrs. Kind’s name to come in.
a. speaking
b. listening
c. gestures or body language
d. writing- Aa
- Bb
- Cc
- Dd
36Mrs. Kind gets up and follows the medical assistant.
a. speaking
b. listening
c. gestures or body language
d. writing- Aa
- Bb
- Cc
- Dd
37A father who abuses his child might accuse the medical assistant of being too rough with the child while performing a patient assessment.
a. denial
b. displacement
c. repression
d. projection
e. rationalization- Aa
- Bb
- Cc
- Dd
- Ee
38“I just have not had time to get the medication the doctor ordered.”
a. denial
b. displacement
c. repression
d. projection
e. rationalization- Aa
- Bb
- Cc
- Dd
- Ee
39After the physician tells Mrs. James that it is too soon to fill her pain medication, she leaves the office, slamming the door behind her.
a. denial
b. displacement
c. repression
d. projection
e. rationalization- Aa
- Bb
- Cc
- Dd
- Ee
40Mr. Love calls his best friend to tell him about his son’s surgery. When the friend calls to find out how the son is, Mr. Love does not remember calling him.
a. denial
b. displacement
c. repression
d. projection
e. rationalization- Aa
- Bb
- Cc
- Dd
- Ee
41After the physician tells Mrs. Black her son must have immediate heart surgery, she responds by saying she will schedule the surgery in the summer after her son finishes the school year.
a. denial
b. displacement
c. repression
d. projection
e. rationalization- Aa
- Bb
- Cc
- Dd
- Ee
42Strong belief in intervention by God
a. Judaism
b. Islam
c. Hispanic and Latino
d. Asian- Aa
- Bb
- Cc
- Dd
43Mind control of the body and maintaining a balance between natural forces and energy in the body
a. Judaism
b. Islam
c. Hispanic and Latino
d. Asian- Aa
- Bb
- Cc
- Dd
44Requires kosher food
a. Judaism
b. Islam
c. Hispanic and Latino
d. Asian- Aa
- Bb
- Cc
- Dd
45Strong belief in intervention by Allah
a. Judaism
b. Islam
c. Hispanic and Latino
d. Asian- Aa
- Bb
- Cc
- Dd
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- 101 Quiz on chapter 4 , created by Kaylee Bowen on 07/06/2018.
- Author
- Kaylee Bowen
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- English
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