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ENT I 4.06 Quiz

Chad Collins 4 questions

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Questions in this quiz (4)

  1. 1A business is extending its operating hours to accommodate its customers. Which is a business cost associated with this service?
    1. AHigher payroll expenses
    2. BIncreased sales volume
    3. CHigher profit margins
    4. DIncreased customer satisfaction
  2. 2Which is a benefit to businesses of offering customized services to their customers?
    1. ABusinesses charge higher prices for customized services, which can lead to higher profit margins.
    2. BBusinesses save time by offering customized services to their customers.
    3. CCustomized services are also considered to be standardized services.
    4. DBy customizing their services, businesses deliver more consistent products to their customers.
  3. 3When a business offers a service that saves time for a customer, which is a benefit to the customer?
    1. APrice
    2. BConvenience
    3. CConsistency
    4. DQuantity
  4. 4When considering the services to offer customers, a business should determine if a specific service would accomplish which goal?
    1. AEnhance customer satisfaction levels
    2. BIncrease the number of products possible returned by customers
    3. COffend the existing competitors of the business
    4. DStabilize variable interest rates

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ENT I 4.06 Quiz
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