Business Communication flowcharts

Business communication flowcharts

These flowcharts cover business writing, group dynamics, business protocol and communication, alongside documents used in transactions. Some focus on the paper trail between a customer and a supplier. Others show parts of a business letter or questions to consider when communicating a message.

How to study with a flowchart

For a starting point on documents, open Documents in a business transaction. Follow the entries from purchase order to delivery note and invoice, and check what each document is for. Then compare it with Documentation used by a business.

For writing, use Business Letter to identify parts such as the letterhead and body. Cover the labels and see what you can recall, then check the flowchart again. If you want more explanation, switch to notes on the unit page; when you want to test your recall, try a quiz there. Choose a flowchart that fits your next topic.