Training and Supporting Users

Start with types of training

A useful starting point is the mind map Summary of Training. It introduces internal and external users and outlines induction, task-based and skills-based training. Induction training is described in relation to a new employee, while task-based training shows how to carry out a specific task.

The Types of training mind map offers another view of these training types. Students can compare the maps and use the examples in each to distinguish one type from another. The flashcard deck on key terms is useful for checking the meanings of induction, task-based and skills-based training.

Move on to supporting users

The Training and Support mind map brings training and support together. It covers types of training, training methods, the difference between training and support, and methods of support. The mind map on software help files adds detail about finding answers to simple questions about software features.

The Health and Safety for Users flashcard deck includes material on user guides, manuals, help and tutorials. These resources offer different ways to look at how users can find support after training.

Use the resources together

There are no quizzes listed on this topic page. Students can use a mind map to organize ideas, then check terms with the flashcards. With a free account, they can also make their own quiz and use it alongside a map to check their understanding.

Within the wider unit in Computing and ICT, this topic brings together the training and support of users. The note on training and supporting users offers another format for studying internal and external users. Try comparing it with a mind map as you work through the topic.