Performance Management Systems and Processes

Start with the essentials

For an introduction, start with the summary notes on performance management systems. They define a system as a set of integrated management practices and explain its purpose. Use the notes to identify terms you want to explore further, then turn to a mind map for a visual view of the topic.

The Building Block Model is a useful next step. This mind map presents Fitzgerald and Moon’s model as an approach to performance measurement problems in service industries. You can use it to consider how a model relates to the purpose described in the summary notes.

Explore measurement in context

The mind map Performance measurement system in manufacturing companies examines arguments about relying on financial measures. It includes concerns about short-term thinking, strategic focus and a lack of quality data. Another manufacturing mind map considers financial analysis alongside the increasing complexity of organizations.

The page also lists mind maps on the association between performance measurement systems and organizational effectiveness. Their excerpts consider the limits of financial measures and include areas such as context, methodology and limitations. Compare these points with those in the manufacturing maps as you study.

Use maps to test your understanding

There are no quizzes listed on this page, but you can still use the maps to practice recall. Cover a branch of a map and turn its heading into a question. Answer in your own words, then uncover the branch and check it against the resource. The page also includes a flashcard deck for another way to study.

Connect with the wider unit

This topic is a section of the wider unit in Business administration and management (incl. project management). Fundamentals of Management Control offers a connection to that unit by placing performance measurement systems alongside company objectives. Choose a map and use it to make your own study questions.