Key Performance Indicators

Start with the measures

Begin with the mind map on the definition and characteristics of KPIs. It describes indicators as ways to measure progress toward goals and objectives, and distinguishes quantitative and qualitative measures. Use it to get familiar with the language before moving on to examples.

The mind map “Key performance indicators” groups financial and non-financial indicators. Its examples include staff turnover, repeat customers and quality standards. As you study, note what each example measures and how it differs from the others.

Move from targets to practice

The quiz “Performance and Target setting” covers managing performance and setting SMART targets. Try it after studying the introductory mind maps. Use the questions to check which ideas you recognize, then return to the maps where you want another look.

Next, explore “Developing and using KPIs”. This mind map includes a model for developing and using indicators and discusses recording performance measures in a database. It also considers making those measures available to employees to support their understanding.

Consider the limits

A mind map on performance indicator limitations raises questions about short-termism, comparisons and the incomplete picture that financial figures can give. Compare these points with the examples in “Key performance indicators”. Think about why a range of measures might offer a different view from financial figures alone.

Key Performance Indicators is a section of the Management Control and Performance Measurement unit in Business administration and management (incl. project management). These resources let you focus on measures and targets within that unit. To bring the ideas together, choose a mind map and use the quiz alongside it.