Methods of Improving Quality.

Methods of Improving Quality.

1. Total Quality Management

   • TQM is a philosophy, not a tool
   • A way of looking at a quality issue
   • Requires commitment from the whole organisation, not just the quality control department
   • The business considers quality in every part of the business process from
     • Design to
       • to
         • Sales
   • TQM is about building-in rather than inspecting-out.
   • Success of TQM depend on it being imbedded in the organisational culture

2. Quality Control

   • produce as many units and inspectors check that it meets minimum standards.
     • A faulty item can slip through and they no longer focus of the quality of the product they are producing.
   • checking every item
   • checking every 100th item.
     • if faulty item is found they will check batch and possibly scrap the whole batch.

3. Quality Assurance

   • detailed systems
     • quality check at every stage in production.
   • quality assurance system
     • involve suppliers and subcontractors.
   • Critisism
     • paper based system and staff may just tick boxes rather then care about customer service

4. Improvement

   • customer expectations are always changing
     • Businesses need to seek to improve quality
       • put forward ways to make their jobs better.
         • Japanese term KAZIEN meaning continuous improvement.