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Chapter 13

Holly Harper Business Communications Accountant Inglés 6 fichas

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1describe 10 behaviors that promote effective listeningstop talking, put the talker at ease, show the talker you want to listen, remove distractions, empathize with talker, be patient, hold your temper, go easy on argument and criticism, ask questions, stop talking
2describe 8 actions that contribute to the execution of a successful meetingplan the meeting, follow the plan, move the discussion along, control those who talk too much, encourage participation from those who talk too little, control time, summarize at appropriate places, take minutes
3list 4 strategies to employ when giving constructive feedbackstick to the facts, watch your pronoun use, ask for clarification, watch your tone
4list 5strategies to consider when receiving feedbackseparate feedback from the person who is giving it, express your thanks, take the opportunity to respond, think carefully before you apologize, be aware of the power dynamics
5list and explain 4 main categories of nonverbal signalsbody language- what is said without words
use of space- the space between/closeness
use of time- your ability to understand the value of time
paralanguage- sound of speakers voice, emphasis, volume, speed
6list and explain 5 positive mobile phone habits that demonstrate your sensitivity to business ettiquetteturn off phone at table when eating, avoid talking and driving, don't use excessively loud voice, avoid talking where it will annoy others, turn off sound when appropriate, don't hold up lines