TEAMWORK - BUSINESS STUDIES CHAPTER 1

TEAMWORK - BUSINESS STUDIES CHAPTER 1

1. WAYS IN WHICH GROUPS CAN WORK TOGETHER INCLUDE:

   • 1. Allocating team roles
     • ALLOCATING TEAM ROLES
       • main cause of conflict in teams = role ambiguity
       • classifiction of group roles = LTCD method
         • carer
           • motivator and looks after members
         • doer
           • gets work done : usually followers. sometimes many in a team
         • thinker
           • innovative and creative ideas
         • leader
           • directs the group
   • 2. identifying and working towards common goals
     • IDENTIFYING AND WORKING TOWARDS GOALS
       • Needs Leader to lead the team into setting goals
       • PRIMARY GOAL
         • main aim or focus!
       • SECONDARY GOALS
         • happens when working towards primary goal
       • individuals have to put team goals first ahead of personal goals
         • sometimes can clash
   • 3. Understanding team processes
     • UNDERSTANDING TEAM PROCESSES
       • refers to the steps a team goals through from start to finish
       • FORMING
         • members come together and get to know each other
       • STORMING
         • find roles, test each other,ideas,discussions , past experience + future resources
       • NORMING
         • calming, WIP test, team roles assigned, agree on team direction, team briefing
       • ADJOURNING
         • *mourning *transforming
       • PERFORMING
         • work is done, barriers + problems addressed, production = cohesion + buy in
   • 4. Allowing for diversity and creativity
     • ALLOWING FOR DIVERSITY +CREATIVITY
       • if all members have similiar personalities, interests + abilities
         • may be a problem
       • more diversity = better, brainstorming, heated discussions and creative ideas
       • different abilities = various aspects of a task are done at a higher standard

2. CONFLICT MANAGEMENT

   • 2 TYPES OF CONFLICT
     • DYSFUNCTIONAL
       • can be aggressive, refuse to compremise
         • must be solved by:
           • STEP ONE : NEGOTIATION
             • STEP TWO: CONCILIATION
               • - 3rd person facilitates discussion - ensure both get a chance to speak.
               • STEP THREE: MEDIATION
                 • STEP :4: ARBITRATION
                   • 3rd person makes a binding decision: eg go to manager who makes the decision
                 • - 3rd person listens and advises - decision up to the 2 partys
             • 2 parties compromise on own. eg - 2 workers discuss issues
     • FUNCTIONAL CONFLICT
       • non aggressive, ideas flow, can lead to compremise