PROCESS

PROCESS

1. DEFINITIONS

   • Black box with inputs and outputs
     • creates something of higher value at the end
   • S-I-P-O-C
     • Supplier
     • Input
     • Process
     • Output
     • Customer
   • Designes set of tasks
     • Together create outcome of value

2. STRATEGIC IMPACT OF PROCESSES

   • Texas instruments
     • 3 key process
       • retailer engagement
       • parent engagement
       • teacher engagement
   • Progressive Insurance
     • process of pricing
       • from pricing averages --->to averages by people
   • ZARA
     • transform clothing business
       • process allowed them to outcompete

3. survive and succeed by power of processes

   • GOAL
     • PROFIT
     • NON PROFIT
   • are CROSS FUNCTIONAL

4. TURBULENT WORLD

   • * Rapid pace of change
   • *Global market
   • * New technologies
   • * Smarter customers

5. WHAT DO ORGANIZATIONS NEED?

   • Speed to market
   • Customer happiness
     • GOLDEN RULE!!
   • Innovation
   • Rapid response to external turbulence

6. PRINCIPLES

   • 1. You are what you do
   • 2. Structure is a weak lever of change
   • 3. Strategy is a process, not a binder
   • 4. Yesterday will not be like today
   • 5. All work is process work

7. THE ROOT PROBLEM

   • Sales
   • Finance
   • Engineering
   • Production

8. T-C-P-A-O-S

   • the customer pays all our salaries

9. THE 2 FLAVORS OF PROCESS PLAYOFF

   • TACTICAL
   • STRATEGIC

10. CONFIABLES Y EFICIENTES

    • Org. funcionales/matriciales
      • Reorientar actividades
        • Proceso de valor al cliente
          • sea claro para todos
            • recursos necesarios
              • con un solo responsable(PROCESS OWNER)
    • PROCESOS TRANSVERSALES DE INICIO A FIN
    • PROCESOS DE APOYO/HABILITADORES
      • PROCESOS ADMINISTRATIVOS

11. La admon. de procesos, empieza desde los 60's

    • en los 80's cobra auge
      • europa
        • américa
          • Japón
      • DR. MICHAEL HAMMER
        • LIBRO: REINGINEERING THE CORPORATION : A MANIFESTO FOR BUSINESS REVOLUTION

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