E-commerce

E-commerce

1. Requirements needed for a shopping service

2. Advantages for the customers

   • Ability to order 24/7
   • Greater choice of goods from Global marketplace
   • Cost savings are passed to Customers with cheaper goods
   • No travelling needed as goods are delivered
   • Allows disabled people to do their own shopping

3. Disadvantage for customers

   • Problems with fraudulent sites
   • Customers worried about security of payment details
   • More hassle when returning goods
   • Hidden costs of P&P
   • Harder to assess the quality of goods

4. Disadvantage for Business

   • Network downtime
   • Increased competition
   • Cost of delivery may make goods more expensive
   • Reliance on third part delivery companies

5. Advantages for the Business

   • Fewer staff needed
   • Global marketplace
   • Ability to reach customers 24/7
   • Fluid pricing – easy to change
     • On-line catalogue are more easily updated
   • Low start up costs compared to traditional stores