Retail E-Commerce Quiz

Chris McMinn
Quiz by Chris McMinn, updated more than 1 year ago
Chris McMinn
Created by Chris McMinn about 5 years ago
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Description

5 question multiple choice quiz on e-commerce/social media in Retail
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Resource summary

Question 1

Question
If a customer posts a complaint on social media, within what time would the majority of people expect a response?
Answer
  • 15-30 mins
  • within an hour
  • within 1 working day

Question 2

Question
What is the best description of 'showrooming' ?
Answer
  • Having an interactive view of your shop on-line
  • The idea that people can view products on-line and collect them in store
  • The trend of customers looking at an item in your shop while also browsing and comparing those same items on-line (on a mobile phone or tablet) eg for price comparisons or reviews.

Question 3

Question
By 2017, roughly what proportion of retail sales are predicted to be on-line?
Answer
  • 20-40%
  • 40-60%
  • 60-80%

Question 4

Question
Which of the following would be the best way to utilise a click and collect transaction?
Answer
  • Ensure they are dealt with as quickly as possible, with the minimum of interaction
  • Aim to get involved with the customer in an attempt to sell add-on products
  • Aim to make the transaction last longer to try and keep the customer in store.

Question 5

Question
How staff and management interact with our brands social media can have an effect on our own store's image.
Answer
  • True
  • False

Question 6

Question
If I order an item on Halfords on-line, how quickly can I expect it to be ready to collect in store?
Answer
  • Next Day from 1pm
  • Two days later from 1pm
  • 3 working days later from 1pm
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