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Mapa mental

unit 3

molliedavis Inglés

Contenido del mapa

unit 3

  1. negotiation

    • importance of
      • develop a strategy
        • fostering
        • forcing
        • escape
      • understanding perspective of others
      • resolve conflict
      • understand cultural differences
      • reach agreement compromise
      • fair process
        • win/win
      • effective business relationships
      • smooth running of organisation
        • business efficiency
    • approaches
      • disruptive competitive
        • features of
          • competitive
          • win-loose
          • parties' interests are opposing
          • adoption of extreme positions
          • inflexible negotiating position
          • manipulation
          • bluff
          • concealing information
          • brinkmanship
          • negative approach
        • uses of
          • gaining competitive advantage
          • maximising own interests
          • fixed resources to be divided
          • disruption of competitors
      • integrative collaborative
        • uses of
          • maximising joint outcomes
          • all parties 'happy' with outcomes
          • building relationships and trust
          • sufficient resources to be divided
          • positive approach
        • features of
          • collaborative
          • win-win
          • crating value
          • interstes are alligned
          • compromise
          • flexible
          • cooperative
          • information shared
          • mutual problem solving
          • honesty
    • tactics
      • preperation
        • legal and ethical requirements
        • resources
        • timescales
        • common ground
        • collecting facts and data
        • organisation policies and procedures
      • styles
        • competing
        • avoiding
        • colaborating
        • compromising
        • accomodating
      • behaviours
        • tact and diplomacy
        • body language
        • listening and questioning skills
        • asserviveness
        • influence and persuasion
      • exchanging information
        • focus
        • goals
        • proposals
      • bargaining
        • problem solving
        • leverage
        • use of concessions
        • achieving mutual agreement
  2. presentations

    • types
      • informative
        • brief
        • to the point
        • factual
        • avoid complicated information
        • emphasis on visuals
        • audience understanding
      • instructional
        • specific directions or orders
        • thorough topic coverage
        • clear learning objectives
        • demonstration
        • explanation
        • audience practice
        • question and answer
        • presenter and peer feedback
      • inspirational
        • motivational
        • storytelling
        • vivid language
        • emotional connection
        • resolution to problem offered
        • clear directive to audience
      • persuasive
        • proposal to be accepted
        • logic and evidence
        • clear introduction stating the problem
        • advantages to solving the problem
        • how it will meet the audiences needs
        • call to action
        • clearly stated decision
        • clear course of action
      • decision making
        • move audience to take suggested action
        • presentation of ideas and suggestions
        • presentation of persuasive arguments
        • told what to do and how to do it
        • consequences of not following suggestion
        • storytelling
        • need to solve problem
        • solution offered
        • comparison of two worlds with the problem solved/unsolved
        • call to action
    • resources
      • software packages
        • text
        • images
        • graphs
        • arts
        • tables
        • video
        • web links
        • master slide and design templates
        • accuracy and checking functions
        • linking to intranet pages
        • sound
      • speaker notes and cue cards
        • prompts
        • additional information
        • summary of key points
        • consideration
      • hand outs
        • presentation slides
        • additional sources of information
        • useful contacts
        • future reference material
      • boards and flip charts
        • audience paricipation
        • interactive activities
        • immediate feedback to the presenter
      • props
        • demonstration of physical concepts
        • physical examples
    • methods
      • face to face
        • presenter and audience in one physical location
        • seating/standing arrangement
        • one or more presentation screens
        • PA system
        • flipchart or board
      • webinar
        • remote presentation
        • internet based online workshop
        • real time communications
      • video conferencing
        • remote presentation
        • audio and video communications
        • two-way video
        • web cams
    • best practice
      • planning
      • preparation
      • practice
      • effective communication
    • feedback
      • collect feedback
        • evaluation sheets
        • verbal feedback
        • surveys
      • types
        • purpose
        • time scales
        • verbal/written
        • constructrive
        • evaluative
        • on content and structure
        • self assessment
        • achievement of aims and objectives
      • use
        • improvement development
  3. bespoke business documents

  4. information systems

Información

Descripción
Mapa Mental sobre unit 3, creado por molliedavis el 09/09/2015.
Creado por
molliedavis
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