Mapa mental

Problems

Charlie Wandoff Inglés

Contenido del mapa

Problems

Understanding
- Problem bad to some people
- Problem beneficial to others
- Communication is key
  - Ways to communicate
    - Surveys
    - Interviews
      - varies in formality
      - Things to avoid
        leading questions
        loaded questions
        double negatives
      - establish a main focus/theme
      - Schedule as many as possible
      - participant bias exists
    - Secondary research
    - Observation
      - contextual inquiry
        observe some aspect of someone's life and have them teach you about it
        happens in context
Can be caused by a lack of understanding of different people's needs
- No such thing as the "average" user
- Who actually NEEDS help?

Descripción: Mapa Mental sobre Problems, creado por Charlie Wandoff el 14/09/2022.
Creado por: Charlie Wandoff
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