L3: Process Analysis

L3: Process Analysis

1. Initial Cases

   • Faster Food: MacDonalds
   • Factory Flow: Surgery Productivity (UK)

2. Process Flow Objectives

   • 1 - 5 PO's
   • Set of Objectives
     • Throughput Rate
     • Throughput Time
     • Work-in-progress
     • Utilisation: Resources
     • Table 5.2

3. Process Analysis

   • Process Mapping
     • 9 Reasons we do this
     • Basic Mapping Tools
       • Mapping Symbols
       • Process Map
     • Process Visibility
       • Service Blueprinting

4. Process Task & Capacity Configuration

   • PDF Slides
   • Drumbeat of System
   • Long-and-thin
   • Short-and-fat
   • Comparison
   • Intermediate Process design with 2 stages
   • Cycle Time
   • Capacity
   • Balancing Losses
   • Little's Law
   • Process Variation

5. Final Case

   • Action Response Application Processes Unit (ARAPU)