Product & Service Design

peru.fourie
Mind Map by , created almost 6 years ago

MBA Operations Management (Lesson 4: Product & Service Design (Innovation)) Mind Map on Product & Service Design, created by peru.fourie on 10/28/2013.

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peru.fourie
Created by peru.fourie almost 6 years ago
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Product & Service Design
1 Intial Cases
1.1 Innovation: Microsoft
1.2 Novartis
2 Innovation
2.1 Quality
2.2 Speed
2.3 Dependability
2.4 Flexibility
2.5 Cost
2.6 Sustainability
3 Impact of Good Design on Performance
4 Product/Service & Process Design
4.1 Overview of Design Decisions
4.2 Stage 1: Concept Generation
4.2.1 Fig 4.4.2
4.3 Stage 2: Screening
4.3.1 Feasibility
4.3.2 Acceptability
4.3.3 Vulnerability
4.3.4 Eclipse Aviation
4.4 Stage 3: Preliminary Design
4.5 Stage 4: Evaluation & Improvement
4.5.1 Quality Function Deployment (QFD)
4.5.2 Value Engineering
4.6 Stage 5: Prototyping & Final Design
5 Should design Decisions be done in-house?
5.1 Factors to consider
5.2 Design for Sustainability (Herman Miller)
6 Improving the Design Process
6.1 Simultaneous
6.2 Shortening Design time: Boeing
6.3 Tools (8)
6.4 Traditional
7 Final Case
7.1 Hovis Crusty
7.2 Savory Rosti

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