Danielle Jackson
Mind Map by , created almost 4 years ago

Total Quality Management

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Danielle Jackson
Created by Danielle Jackson almost 4 years ago
L2: High-level Process Design
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L5:Supply Chain
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Edexcel Additional Science Biology Topic 2- Life Processes
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AQA GCSE Business Studies -Unit 1
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Total Quality Management (TQM)
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Product & Service Design
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L3: Process Analysis
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TQM
1 Customer Satisfaction
1.1 Conformance to Specifications
1.1.1 Make-to-order Food
1.1.2 Food Prepper
1.2 Value
1.2.1 Greeted and Friendly Communication
1.2.2 Presentation
1.2.3 Judge Overall Experience
1.3 Fitness for Use
1.3.1 Overall Convenience
1.3.2 Accessible Payments
1.4 Psychological Impressions
1.4.1 Restaurant Cleanliness
1.4.2 Staff Well Groomed
1.4.3 Ambiance
1.5 Support
1.5.1 Knowledgeable Staff Members
2 Employee Involvement
2.1 Cultural Change
2.1.1 Satisfy Internal Customers
2.1.2 Satisfy External Customers
2.2 Teams
2.2.1 Self-managed
2.2.2 Tip Pool Tactic
3 Continuous Improvement
3.1 Monthly Team Meetings
3.2 Comment Cards

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