18375332
Description
Flashcards by Ben Armstrong, updated more than 1 year ago
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Created by Ben Armstrong
almost 5 years ago
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| Question | Answer |
| Personal Mastery (Senge's 5 Disciplines) | The ability to continually clarify and deepen our personal vision - become intrinsically motivated |
| Mental Models (Senge's 5 Disciplines) | Unearthing our internal pictures of the world and opening them to others -reflect on own beliefs |
| Shared vision (Senge's 5 Disciplines) | developing a shared picture of the future and fostering genuine commitment to this |
| Team learning (Senge's 5 Disciplines) | attaining the capacity to ‘think together’ and make synergies that work |
| Systems Thinking (Senge's 5 Disciplines) | Analyse patterns in organisations holistically |
| List Kirkpatrick's four levels in order Top of pyramid = top row | Results (assess effectiveness) Behaviour (apply training to work) Learning (assess learnt info) Reaction (favourability) RBLR |
| List Phillip's 5 levels of ROI | ROI Business Impact Application and implementation Learning Reaction and satisfaction |
| List Phillip's 4 phases | Evaluation Planning (develop objectives) > data collection (during and after) > data analysis (convert to monetary) > reporting (generate impact) |
| Systematic approach to HRD | Identify needs > Analyse needs > Design > Implement > Evaluate IADIE |
| Diageo Example | PROI 1: 81% job satisfaction PROI 2: competency assessment PROI 3: 85% joint problem solving PROI 4: site yield increase 9.75% PROI 5: ROI = 121% BCR = 2.21 |
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