Flashcards
Theme 1 Topic 4 - Managing People
Cards in this deck (31)
- 11.4.1 What are the two ways to treat staff?as a cost (Hard) and as an asset (soft)
- 21.4.1 What factors should a business consider when choosing how to treat staff?How high up they are in the business, how much they get paid, their role in the company.
- 31.4.1 What is the main difference between wages and salaries?wages are paid for every hour you work in a day, whereas salaries are fixed payments per month.
- 41.4.1 What is a flexible workforce?A flexible workforce is one that offers employees options in terms of working time, location, their pattern of working and tasks they perform.
- 51.4.1 What are the factors of flexible workingMulti skilling
Part-Time worker
Temporary Employment
Flexible hours
Homeworking
Outsourcing - 61.4.1 What does AJIM stand for?Answer the question
justify the answer
It depends on
Most important reason for your judgement - 71.4.1 What's the difference between redundancy and dismissal?Redundancy is the businesses fault
Dismissal is the employees fault - 81.4.1 What is collective bargaining?This involves a representative of all workers meeting with the manager to discuss terms and conditions (usually pay) of employment, commonly through a union rep.
- 91.4.2 Why might a business recruit staff?Business expansion
Existing employees leave
The Business needs employees with new skills.
The Business is relocating and not all of the existing workforce want to move as well. - 101.4.2 WHat are the recruitment steps?1.) Identify vacancy.
2.) Prepare job description.
3.) Prepare person specification.
4.) Identify the best source of applicants.
5.) Place advert.
6.) Shortlist the applications.
7.) Invite the shortlisted applicants for an interview.
8.) Hold preliminary interviews and/or tests.
9.) Select the best candidate.
10.) Verify reference and make an offer.
11.) Inform unsuccessful candidates. - 111.4.2 What are the two types of recruitment?Internal - from inside the business.
External - from outside the business. - 121.4.2 What are the main costs of recruitment?Cost of advertising.
Cost of lost productivity during interviews etc...
Cost of Travel expenses for international recruits.
Cost of induction training for external recruits. - 131.4.2 What are the benefits of a candidate with good skills and positive attitude?High skills = reduced training costs.
positive attitude = increased motivation - 141.4.2 What are the two different types of training?On the job
Off the job - 151.4.2 What will happen if a business chooses the wrong person for the job?Increased costs.
Reduced performance.
Won't add value. - 161.4.3 What is organisational design?Organisational design is how an organisation is structured for effective communication/productivity throughout the business.
- 171.4.3 What are the 7 parts of organisational design?Levels (of hierarchy)
Chain of command
Span of control
Authority
Delegation
centralisation
Decentralisation - 181.43 What are the three types of organisational structure?Tall
Flat
Matrix - 191.4.3 Why might a business change their organisational structure?The pace of the market.
Level of competition in the market.
Changing needs of customers.
The pace of external (PESTLE) change.
Cost-saving (i.e: job losses). - 201.4.4 What is motivation?Enthusiasm/a need to do a particular action.
- 211.4.4 Who are the 4 Motivational Theorists (and their theory)?Taylor (Scientific management)
Mayo (human relations school)
Maslow (hierarchy of needs)
Herzberg (Two-Factor) - 221.4.4 What are the main factors of Taylor's Theory?Workers are only motivated by money
everyone should be specialised to one simple task
Piece rate - pay them for each thing created - with item quotas to motivate workers to reach high targets to get paid enough. - 231.4.4 What are the main factors of Mayo's Theory?Social factors influence motivational gains.
Social factors and giving employees decision making involvement will boost motivation.
democratic leadership style. - 241.4.4 What are the main factors of Maslow's Theory?Source of motivation changes as people get older:
Physiological needs, safety needs, social needs, esteem needs and self-actualisation
(in that order). - 251.4.4 What are the main factors of Herzberg's theory?Somethings are needed for motivation, but only certain things can actually increase it.
Two factors - Hygiene (required to have motivation) like pay and Motivators (increases motivation) like enrichment. - 261.4.4 What are some financial methods of motivation?Salaries/Wages
Piece Rate
Commission
Performance-Related Pay
Profit-Sharing
Share Ownership - 271.4.4 What are some non-Financial methods of motivation?Job Rotation
Job Enlargement
Job Enrichment
Consultation
Team Working
Delegation
Flexible Working
Empowerment - 281.4.5 WHat are some qualities of a leader?Examples (or anything else reasonable):
Motivating
Courageous
Confident
Inspiring
Passionate
Resilient
Innovative
Determined - 291.4.5 What do managers do?Planning
Organising
Directing
Controlling - 301.4.5 What are the four styles of leadership?Autocratic/Authoritarian
Paternalistic
Democratic/Participative
Laissez-Faire - 311.4.5 What things may influence the type of management/leadership used by an individual/business?The tradition and history of the business.
The type of labour force.
The personality of the manager or leader.
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- A level Business Studies (Theme 1) Flashcards on Theme 1 Topic 4 - Managing People, created by Christian Griffin on 20/02/2021.
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- Christian Griffin
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