3851643
Description
Flashcards by remy.richman, updated more than 1 year ago
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Created by remy.richman
over 8 years ago
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| Question | Answer |
| Convenience products require ............distribution | Intensive |
| Coca Cola is in the ..............phase of its life cycle | Maturity |
| Customer service levels for convenience products are typically ..................... | High |
| Order convenience is an element of the ................................phase of typical customer service model | Transaction |
| Transhipment is an element of the ................phase of a typical customer service model | Transaction |
| Management Services is an element of the .............................phase of a typical customer service | Pre-Transaction |
| The most common penalising action, imposed on suppliers for logistics service failure is...... | Reduce volume of business |
| ....................carriage has an advantage over other carriers because of the flexibility and economy it offers | private |
| ..................is the dominant transportation mode for bulk land locked shipments | Rail |
| The most common measurement of logistics customer service is............ | Product Availability |
| The typical measurement unit for distribution system flexibility is | Response time to special requests |
| the term.......................refers to shipping products between various distribution locations to avoid stock outs | Transhipment |
| Transportation costs can vary within the cost of service pricing approach because of two major factors, namely.........................and ........................ | Distance Volume |
| .................................pricing establishes transportation rates at levels that cover a fixed and variable costs, plus some profit margin | Cost of service |
| A.................carrier is a for-hire carrier that does not serve the general public | contract |
| Road carriers can be classified into two general categories of carriers, namely ..................and ........................ | General Specialised |
| Some of the disadvatages of rail transport may be overcome by the use of ...........or........... | Container On Flat Car (COFC) Trailer On Flat Car (TOFC) |
| Examples of intangible services | After Sales Support Company Image Product information and communication |
| Explain the reasons why pipeline transportation is able to deliver products in a safe, efficient and effective manner | Controlled by computer Leaks are extremely rare Not affected by weather conditions Not labour intensive |
| Identify the most important logistics customer service elements that require managerial attention | On time delivery Order Fill Rate Accurate Documentation Product Condition |
| Discuss the characteristics of a written statement of customer service policy | Based on Customers needs Define Service standard Determine performance and service measures Must be Operationally Realistic |
| Logistics decision making would be enhanced if we knew how sales change with changes in logistics service levels. Depict Three distinct stages of the sales service relationship curve by means of a neatly labeled diagram |
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