Flashcards
CHAPTER 06 - KEY TERMS
Cards in this deck (10)
- 1BALANCED SCORECARDa measurement framework that helps managers translate strategic goals into operational objectives
- 2BEHAVIOURALLY ANCHORED RATING SCALEa behavioural approach to performance review that consists of a series of vertical scales, one for each important dimension of job performance
- 3CUSTOMER INPUTperformance review that, like team review, is based on TQM concepts and seeks information from both external and internal customers
- 4GRAPHIC RATING SCALEa trait approach to performance review whereby each employee is rated according to a scale of characterisitics
- 5MANAGER/ SUPERVISOR REVIEWperformance review done by the employee's supervisor
- 6PEER REVIEWperformance reviews done by one's fellow employees, generally on forms that are compiled into a single profile for use in the performance interview conducted by the employee's manager
- 7PERFORMANCE MANAGEMENT SYSTEMa set of integrated management practises
- 8SELF-REVIEWperformance review done by the employee being assessed, generally on a form completed by the employee prior to the performance review
- 9SUBORDINATE REVIEWperformance review of a superior by an employee, which is more appropriate for developmental than for administrative purposes
- 10TEAM REVIEWperformance review, based on TQM concepts, that recognizes team accomplishment rather than individual performance
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- GRA630 (CHAPTER 06 | Managing Performance) Flashcards on CHAPTER 06 - KEY TERMS, created by kootseeya on 03/04/2014.
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