Flashcards
PC Troubleshooting Lecture Questions - Midterm 2
Cards in this deck (37)
- 1Impact printer Heads Print heads can be...9, 18, 24 pins
- 2Can impact printers print with limited colors?yes
- 3Impact printer: What is the standard cause of no or faint characters on a page?Ribbon needs replacing
Ribbon advanced assembly has malfunctioned. - 4impact printer issue: All characters are printed on a single line.The platen used to friction feed paper is worn or the tractor feed is not functioning.
- 5Inkjet printer causes of low or no printing image.low ink
printer head is stuck (binding)
Nozzles are blocked and require selftest/selfclean test. - 6Inkjet printers: What is "Gum"?Combination of ink and paper dust.
- 7How do you clear a printer memory overflow?Power off the printer for a few seconds and turn it back on.
- 8Does good quality paper resist absorption?Yes
- 9Laser Printer: Most common fix for printing problem?Cleaning the printer
- 10Laser printer problem Blank page...printhead (laser) has failed
- 11Laser Printer Problem Totally black page...Primary corona has failed
- 12Laser printer problem Distorted characters on page...Drum not turning smoothly
- 13Laser printer problem Image falls of page...Fuser assembly has failed
- 14Laser printer problem Can't find printer...Incorrectly configured port.
- 15Print job in queue but not printing...Delete print job from queue
Stop/restart print spooler - 16What purpose does HVPS perform for laser printers?High voltage power supply(HVPS)
Charges up to 5000 volts. - 17How to avoid paper jams from multiple pages at a time?Do not store paper in a humid area.
Higher quality paper has smoother cuts and jam less.
Clean pickup rollers. - 18Color laser printers have a multiple of how many lasers, toner cartridges, coronas...4
- 19Sound Troubleshooting Integrated sound card verification.Check CMOS to ensure it has not been disabled.
- 20No sound when viewing a video?Missing correct codec
- 21When installing a discrete sound card it is important to...Disable the integrated sound card.
- 22Laptops normally have easy access to which two components for replacement or upgrade?RAM
Hard drive - 23Most common laptop problems?Battery
Overheating
video
drive failure
configuration issues - 24Discrete video cards for laptops are normally which type?MXM
Mobile PCI Express Module cards - 25Laptop Dark Screen issue causes...CCL - cold cathode fluorescent lamp) failure
or
inverter failure (more common) - 26When working on a client system, do not ...Use their equipment for personal use
Make personal calls while working
Snoop on the clients system - 27How to deal with difficult/angry clientsLet them vent for a short while
Don't argue with them
Do not take offense or insult
Remain calm and professional - 28Qualities of a professional tech.Dependable
knowledgeable
courteous
respectful
confident
integrity - 29What are the two types of hard drive failure?Physical
mechanical
Logical
data - 30Logical failure best practiceMake copy (image) of drive and work from this to recover data.
- 31Does data recovery increase with a defragmented drive?yes
- 32What does directx diagnostic tool test? (dxdiag.exe)Video and audio issues related to directx
- 33What does msinfo32.exe do?Shows details of system information that is built-in to Windows.
- 34What is mdsched.exe?Windows memory diagnostics tool
- 35What is MTBF?Mean time between failures
Rating base of 1.2 million hours - 36Three phases of failureinfant mortality phase
constant failure phase
wear-out-phase - 37—
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- Computer Science Flashcards on PC Troubleshooting Lecture Questions - Midterm 2, created by Brian Nichols on 04/04/2017.
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- Brian Nichols
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