Flashcards
Knowledge Management
Cards in this deck (20)
- 1When did the managerial focus on knowledge management emerge?The 1990s
- 2What has knowledge and its distribution historically paralleled?Information technology evolution
Tech has a lot to do with knowledge and how we know things - 3What important distinction has to made when understanding knowledge management?The difference between Information Asset Management and Knowledge Management
They are not the same thing - 4What is Information Asset Management (IAM)?The management of critical information as an organisational asset
Information is (narrowly) understood as an resource and harnessed in decision making - 5How is IAM different to KMIAM is about managing tangible information, KM is more about managing an intangible capacity
Info =/= Knowledge although they are related - information is not powerful without knowledge and we can't develop knowledge without information - 6How is Knowledge a capacity?It is a capacity of people and communities to continuously generate and renew themselves to take on new opportunities and challenges
- 7What is the Knowledge Based View of organisations?Organisations are a bundle of knowledge
This knowledge is embedded in an organisation's routines and capabilities - 8What are routines and capabilities?Routine - An ability to perform a specific operation skillfully
Capability - The combination of routines to perform a meaningful task - 9How does the KBV see knowledge as the most important asset?Because knowledge is embedded in capabilities and helps develop them >
Combinations of capabilities become core capabilities/competencies, which help achieve competitive advantage
I.e. knowledge is an asset which contributes to generating CA - 10What does Andrew Carnegie say about knowledge as an asset?"The only irreplaceable capital an organisation possesses is the knowledge and ability of its people"
- 11Where is knowledge?It is intangible and resides within people and their abilities
Knowledge is equal to knowing how
Creating and sharing knowledge requires trust
It is not a tangible object that by itself can be managed (like information) - 12What is an important distinction about types of knowledgeKnowledge is either EXPLICIT or TACIT
Explicit: Easier to articulate, often codified as text or visual representations and stored
Tacit: Hard to articulate, cannot be codified and represented by external means - 13How can IS support KM?Through Knowledge Management Systems/Strategies which pay attention to people, processes and technology
Tech is the easy bit, it's the people and their behaviours which affects successful KM - 14What are the two main knowledge management strategies?Codification and Personalisation
- 15Explain codification based knowledge management systemsBased on people to documents sharing
Focus is on developing an electronic documentation system which codifies, stores and disseminates knowledge
> Allows reuse
> Requires heavy investment in IT to accumulate and share the knowledge - 16Explain personalisation based knowledge management systemsBased on people to people sharing
Focus is on developing a digital network which connects and links people to tacit knowledge
>Ensures that the most talented people work for the company
>Ensures display of people's skills and expertise - 17What will the choice between codification and personalisation strategy depend on?the nature of the industry
the nature of the product
how the organisations creates and offers value to its customers - 18What are the two main focuses that a KMS can have?Knowledge Creation or Knowledge Sharing
- 19What emphasis is made in a knowledge creation focus?the cultivation of tacit knowledge within communities of practice
Based on a strategic need to innovative
Risk of developing a 'not invented here' syndrome - 20What emphasis is made in a knowledge sharing focus?The extraction of knowledge from existing people and other sources
If knowledge can't be codified, links to knowledgeable persons are explicit
Based on a strategic need for efficiency and EOS
Risk of having un-tailored solutions and the inability to improvise
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- University Final Year Strategic Information Management Flashcards on Knowledge Management , created by Alex Millar on 25/04/2017.
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- Alex Millar
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