Flashcards
Business-Communication-
Cards in this deck (35)
- 1CommunicationThe exchange of information in a firm.
It involves sending messages through a channel to a target group. Then receiving some feedback from the recipient that the message has been understood and acted upon. - 2Effective communication-Clear
-Correct medium so that the message is sent to the target group.
-Timely
-Accurate
-Feedback system for the sender, to ensure that the message has been received and understood. - 3How to choose the method of communication.-Cost
-Speed
-Secrecy: if confidential then it must be a face to face meeting
-Record kept
-Distance
-Urgency :limited to phone calls, faxes or emails
- - 4Barriers to Communication-Language: too much jargon can be misunderstood
-Listening: If the recipient is not listening then the message might be lost
-Relationships: If the relationship between the recipient and the sender is poor then communication might be ineffective
-No feedback: no confirmation that the message has been understood and received
-Wrong method:
-Lack of planning for the message to be sent were not planned in advance.
-Lack of trust
-Lengthof communication line: message may be distorted - 5Importance of good communication-It motivates the employees: Helps them feel part of the business
-Easier to Control and co-ordinate the business activities
-Easier decision making process for managers as information is accurate.
-Better communication with customers which will increase sales.
-Promote INTRAntrepreneurship. - 6Internal Communication-- Horizontal :Manager to manager
-Vertical/Upward- Workers dealing with supervisors/managers
-Functional: Dep.Manager dealing with another Dep.Manager
-Downward-MD giving orders to other lower level staff members - 7External CommunicationTakes place between a business and other parties,people, agencies and their firms.0
Example:Banks,suppliers and customers. - 8Formal CommunicationPass through the approved channels of Communications.
- 9Informal communication/GrapevineRefers to the informal network of communications that exists within every organisation.
- 10Internal CommunicationOral: >Face to face
> Internal phone system
>Intercom
>Meeting
Written:> Report
>Notice board
Visual:> Flip charts
>Overheard projecter - 11External CommunicationOral:> Radio
>Public meeting
>Mobile phone
Written:> Newspaper
>Post
>Business documents
Visual:>Internet email
>Video conferencing
>Teleworking - 12Meeting-Is a gathering of people to exchange ideas and make suggestions enabling collective decision making.
- 13Reasons to hold a meeting-To give information about plans, events and decisions to be made.
-Receive information of peoples opinions
-To make decisions
-To achieve co-ordination between different departments. - 14Ad Hoc MeetingOnce off meeting to discuss and solve an immediate problem that has arisen.
- 15AGMannual meeting held once a year involving directors, shareholders of a firm to discuss events of the previous 12 months and future plans.
- 16EGMA meeting of shareholders to discuss important matters that cannot wait until the next AGM.
- 17ChairpersonDuties:>Planning the meeting,time,date,place
>Drawing up the agenda in consultation with the secretary
>Running the meeting, opening the meeting , calling the meeting in order, ensuring the quorum is present.
>Ensure that the minutes of the previous meetings are read by those present
>Allowing discussions on matters only in the agenda.
>Putting motions to vote
>Summarising the main decisions made & declaring the meeting closed. - 18Secretary1.Drawing up the agenda with the consultation of the chairperson.
2.Sending out the notice/agenda of the meeting to all members.
3.Reading the minutes of the previous meeting
4.Keeps a record of all new members/shareholders. - 19Treasurer1.Responsible for the accounts of the club
2.Receives all cash for the club and gives out receipts.
3.Marks all payments usually by cheque
4.Reports all these at the AGM - 20Standing ordersRules that have been previously laid down.
1.Agenda must be sent out
2.QUORUM must be checked by the chair
3.Voting procedures by the show of hands or private ballot - 21QuorumThe number of people that must be present before a meeting can be considered valid.
- 22Motion Proposer Seconder1.A topic to be discussed.
2.A person who suggests that a motion should be put into vote.
3.Seconder agrees with the proposer - 23Telleris someone who collects and counts the votes and informs and informs the chairperson on the result of the vote
- 24By proxyA shareholder may appoint somebody else to vote on his or her behalf.
- 25NoticeGives date and time of meeting
- 26AgendaIs a programme for the meeting ,it contains the list of matters to be discussed and the order it will be discussed.
- 27Agenda layoutYou are hereby invited to the 10th AGM of St dominics Cabra to be held on wed 23 july at the club house at 10pm sharp.
-Name of org
-Date
-Location
-Time
1.Opening of the meeting
2.Minutes and matters arising
3.Chairpersonsaddress
4.Secretary report
5Treasurers report
6.Election of officers.
7Discussion of motions and voting
8. AOB
Name ,Position secretary - 28MinutesRecord of the business transacted at the meeting. It contains the details of proposals and decisions made.
- 29Casting voteIn the event of a split vote then the standing orders allows the chairperson to use a casting vote.
- 30MEMO1.TO
2.DATE
3.TIME
4.RE
5.BODY
6.SIGNATURE + POSITION - 31ISDNthis is a network of telephone lines that can send and receive information at a higher speed than most normal lines. eg.file transfer and teleworking.
- 32EDIElectronic data interchange.
Used for intercompany transactions.
Requires compatible technology.
Allows documents to be sent from one computer to another without having to print the document - 33TeleworkingISDN allows computers to be linked to telephone lines. This allows a person to work via at home.
- 34Video ConferencingDone though a camera and monitor usage where sound is transmitted over a telephone line.
- 35Communication and information technology>It increased the speed and quality of information that can be transmitted.
>Integrates all information from all parts of the organisation enabling informed decisions.
>Reduction of management hierarchy
>Allows globalisation of the busines
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- Leaving Certificate Business Studies Flashcards on Business-Communication-, created by clea tabo on 23/05/2017.
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- clea tabo
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