QFD

QFD

1. effective method of product design

   • The customer's requirements
     • technical characteristics of the product
   • improve quality and customer satisfaction

2. operational production planning

   • find problem for design umpulsado by VOC
   • Transfer requirements logically to production
   • be able to transmit the client's requirements

3. distortion

   • information that deviates from reality or from a certain standard
     • The product meets the least important requirements
       • customer satisfaction decreases

4. traditional method of departure

   • does not satisfy the most important requirements

5. OPM

   • satisfies the most important characteristics
     • solves the distortion
     • determine the degree of importance of the technical caratceristicas

6. degree of contribution

   • avoids the distortion caused by the OPM
   • quantitatively determined both input and output information
   • fefleja the value of degree of importance of each piece