ISO-9001

ISO-9001

1. 1. Context

   • 1.1 Strategic plan
     • • Define stakeholders
     • • Environment analysis
     • • Needs analysis
     • • Establish objectives
   • 1.2 Management system
     • • Application requirements
     • • Documented information
     • • Establish range
     • • Responsibilities Process
     • • Measurement of objectives

2. 2. Leadership

   • 2.1 Management review
     • • Report back
     • • Comply objectives
     • • Integration requirements
     • • Necessary resources
     • • Achieving results
     • • Promote improvements
   • 2.2 Customer focus
     • • Meet requirements
     • • DAFO
     • • Meet needs
   • 2.3 Politics
     • • Implement quality
     • • Communication
     • • Assign roles

3. 3. Planning

   • 3.1 DAFO actions
     • • Plan of actions
     • • Reduce unwanted effects
     • • Improvement plan
   • 3.2 Establish objectives
     • • Requirements apply
     • • Actions/deadlines
   • 3.3 Determination of Changes
     • • Purpose
     • • Management system
     • • Resource availability
     • • Allocation authorities
     • • Allocation responsibilities

4. 4. Support

   • 4.1 Means
     • • Effective staff
     • • Infrastructure
     • • Measurement resources
     • • Environment
     • • Knowledge of operations
   • 4.2 Competition
   • 4.3 Awareness
   • 4.4 Comunication
   • 4.5 Documented information
     • • Creation and update
     • • Control information

5. 5. Operation

   • 5.1 Planning and control
     • • Criteria
     • • Planning
     • • Requirements
     • • Implementation
   • 5.3 Design and development
     • • Controls
     • • Planning
     • • Imput
     • • Departures
     • • Changes
   • 5.2 Product and service requirements
     • • Communication
     • • Customers scammers
     • • Review Requirements
     • • Changes in requirements
   • 5.4 Process control
     • • Type and scope
     • • Information providers
   • 5.5 Production and service provision
     • • Production control
     • • ID
     • • Preservasion
     • • Change control
   • 5.6 Release prod./ serv.
   • 5.7 Control outputs nonconforming

6. 6. Performance evaluation

   • 6.1 customer satisfaction
   • 6.2 Analysis
   • 6.3 Internal audit
   • 6.4 Review by direction
     • • Input revision
     • • Output revision

7. 7. Improvement

   • 7.1 Corrective action
     • • Reducing effects
     • • Improve performance
   • 7.2 Continuous improvement
     • • Improved methods

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