Knowledge Management

Knowledge Management

1. Business Intelligence

   • Extract from data
   • Dashboards
   • Business Analytics
     • Data sources
       • Structured
       • Unstructured
       • Data warehouses/lakes
       • Real-time
     • Software Tools
       • Statistical
       • Forecasting
       • Predictive
       • Optimizing
       • Beer/Pop tarts
     • Data driven
       • Leaders
       • Incentives
     • Skills
       • CAO/CDO
       • Data Scientist
     • Trends
       • Big data
       • IoT
       • Social Media Analytics
         • Sentiment Analysis
       • AI
       • Personalization
     • Quantitative models
   • Mash ups
   • Crowdsourcing/Narratives
   • Dynamic

2. Processes

   • Generate
   • Capture
   • Codify
   • Transfer
   • Extract from people
   • Search/tag/folksonomy

3. Conversion-tacit/explicit

   • T2T Socialization
   • T2E Externalization
   • E2T Internalization
   • E2E Combination

4. Intellectual Capital

   • IP
     • Patents
     • Copyrights
     • Trademarks
     • Designs

5. Netflix

   • Stop/rewind/ff
   • search/select/device
   • Differs from focus groups

6. Types

   • Data
   • Information
   • Knowledge
     • experience
     • rules
     • values

7. Value

   • Fig 12.2