MAIN CHARACTERISTICS OF A PROCESS

MAIN CHARACTERISTICS OF A PROCESS

1. Purpose

   • Probably the most important success characteristic is that every process has a purpose. A worthy purpose requires that a customer exists with a need that is satisfied by the process, and an input is delivered by a process supplier that is then transformed into a product or service that the customer values.

2. Engagement

   • Employee engagement is essential for a successful process management system. A process that is defined by those who do the work will deliver the most accurate and meaningful process understanding that the organization can develop. The better the employee engagement, the more likely the process will be successfully defined, executed, improved and followed.

3. Ownership

   • A process will not be well understood, improved and sustained without high-quality commitment and employee ownership. In implementing process base management and improvement, rethinking organization responsibilities and accountabilities around process ownership is an essential characteristic.

4. Definition

   • Good process definition may be the most difficult element of a successful process. Many of our clients have trouble defining a current state process, as many processes are executed informally and somewhat randomly. We also see many organizations define their processes at a level that is too high to capture a real understanding of the tasks, knowledge, decisions, and responsibilities that impact the workflow.

5. Analysis

   • Process analysis can take many forms, but at the very least process analysis should include a value analysis, a handoffs analysis, a cycle time analysis, a process yield analysis and an assessment of customer value.

6. Measurement

   • Nothing can be improved without measuring first. Most organizations measure what is easy, not what is important. Process measurement can take a variety of forms, including customer effectiveness, process efficiency, resource productivity, product and services quality, and process response time.