Values of care applied in health and social care

Values of care applied in health and social care

1. Promoting equality and diversity

   • To promote this you can use non discriminatory language e.g calling a service user by their name not "love" or "dear"
   • Avoid being patronising e.g when talking to an older or younger person
   • Meeting individuals needs:
     • Mobility: enabling all resources and areas to be accessible by providing e.g ramps,lifts and automatic door where neccesary
     • Communication needs: Provide "easy read" versions of information, hearing loops and information in different formats such as languages as appropiate: sign language
     • dietary needs: ensure variety in meals offered, e.g halal, diabetic, gluten free and vegetarians diet
       • Vary choices for your service user this can make people feel empowered.
     • Support cultural needs: provide prayer rooms, transport to church and opportunities to celebrate service user cultures and religions
       • Treating all individuals irrespective of age, race, gender, religion, disability, ethnicity and sexuality:
         • Give all individuals the same choices and opportunities regardless of differences
         • No racist, ageist comments or actions
         • Challenge discrimination
         • Arrange visits to places with wheelchair access, hearing loops and so on

2. Maintaining Confidentiality

   • means:
     • Meeting legal requirements for keeping and using personal information
     • Preventing unauthorised people from accessing personal information
   • Maintaining confidentiality in health and social care settings
     • Share information with other practicitoners only on a "need to know" basis and only with those directly involved
     • Keep patients records secure e.g lock them in a cabinet, if stored electrically make sure there i a secure password
     • Use a private office or empty room for meetings with residents or family to discuss treatment or care
     • Do not discuss patients,residents or any other service user in public
     • Inform service user of circumstances when information can not be kept confidential; e.g if service user is in danger or others is in risk of harm

3. Promoting individuals' rights and beliefs

   • MEANS:
     • Valuing all individuals
     • Acting in the best interests of a service user
     • Freedom from discrimination
     • Treating eachother with dignity and respect
   • How to promote individuals rights and beliefs in health and social settings
     • Give service user choice; e.g over diet, which choice of clothes they want to wear, which activities they want take part in
     • Maintain privacy (knock on the door before entering a resident room; pull curtain round a hospital bed)
     • Provide access for an advocate for an adult with learning disabilities
     • For those with religous beliefs; provide a prayer or transport to a church/mosque
     • Provide access to a translator if the service user first language is not English
     • Always explain any procedures to be carried out a a patient has a right to refuse treatment once they have heard all of the necessary information