GOALS 2015

kaushalgm
Mind Map by kaushalgm, updated more than 1 year ago
kaushalgm
Created by kaushalgm over 6 years ago
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Resource summary

GOALS 2015
  1. Financial
    1. Topline
      1. Revenue
        1. Collection
        2. Bottomline
        3. Customer
          1. Relationship Management
            1. VoP Scores
              1. Monthly VoC Pulse Check
              2. Contextual Awareness
              3. Process
                1. Process Discipline
                  1. SLA Adherance
                    1. Timely submission of metrics
                      1. Process Baselining
                        1. KPI Improvement
                          1. Buffer Management
                            1. Org. Structure Management
                            2. JV LEAN
                              1. Risk Reduction
                                1. Productivity
                                2. Risk
                                  1. Audit Ratings
                                    1. SLA Revision
                                      1. Information Security
                                        1. Error Reduction
                                          1. Zero Repeats (Claims, Escalations)
                                        2. Learning & Growth
                                          1. Talent Management
                                            1. Devekop E4 & E5 SMEs
                                              1. Attrition Reduction
                                                1. Top Talent Retention
                                                  1. Staff Rotation
                                                    1. Senior Manager Training Program
                                                      1. Learning Pathways
                                                        1. Repeat Queries
                                                          1. Cross Training
                                                            1. SEEQ Scores
                                                              1. Succession Plans
                                                              2. Strategic Initiatives
                                                                1. SS/IFDS Strategic Initatives
                                                                  1. Internal to JV SCM Projects
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