Grievance Handling Mindmap

Nicole Lorissa
Mind Map by Nicole Lorissa, updated more than 1 year ago
Nicole Lorissa
Created by Nicole Lorissa about 6 years ago
55
1

Description

HELLO DANIU IM DONE WITH MINDMAP YAY PICTURES CAN I DONT DO REPORT TODAY :'((((

Resource summary

Grievance Handling Mindmap
  1. Grievance refers to an employee's dissatisfaction or feeling of personal injustice relating to his or her employment.
    1. It is usually a complaint formally stated in writing.
      1. Causes of Grievance
        1. Economic Environment
          1. Late bonuses, payments, adjustments to overtime pay.
          2. Work Environment
            1. Undesirable/Unsatisfactory conditions.
            2. Supervision of supervisor
              1. Perceived notions of bias, favouritism, nepotism.
              2. Organizational Change & Employee Relations
                1. New working practices
                2. Others
                  1. Promotions, Safety methods, transfers, granting of leaves.
                3. How to handle grievance? (Steps/Methods)
                  1. Step 1
                    1. Discussion of grievance between employee, Union steward and supervisor.
                      1. What is a Union?
                        1. A formal association of workers that promotes the interests and wellbeing of its members through collective action.
                        2. Typical Division of HR responsibilities: Grievance Management
                      2. Step 2
                        1. Discussion between steward, supervisor's manager and/or HR manager.
                        2. Step 3
                          1. Committee of union officials discusses with appropriate company managers.
                          2. Step 4
                            1. Representative discusses with executives or corporate industrial relations officer.
                            2. Step 5
                              1. Refer to MOM for conciliation
                              2. Step 6
                                1. IAC for final decision.
                              3. Effects and Consequences
                                1. Grievances if not identifies and redressed, may adversely affect workers, managers and organisation.
                                  1. On production
                                    1. Low quality & productivity
                                      1. Increase in wastage and cost
                                      2. On employees
                                        1. Increased rate of absenteeism/turnover
                                          1. Reduced commitment, sincerity & punctuality and morale.
                                          2. On managers
                                            1. Strained superior-subordinate relationship
                                              1. Increase in supervision, control, discipline and unrest
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