Communications

Dani O'Rourke
Mind Map by , created almost 6 years ago

Leaving Certificate Business Studies (Communications) Mind Map on Communications, created by Dani O'Rourke on 12/11/2013.

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Dani O'Rourke
Created by Dani O'Rourke almost 6 years ago
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| GCSE Busniness Studies | AQA | Key Terms | "Starting A Business" |
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Communications
1 Transferring information from one person to another
2 Internal ~ btwn two or more people inside the same business
2.1 Upward, e.g. employees to management
2.2 Downward, e.g. manager gives employees orders
3 External ~ btwn business & other people outside it
4 Written (Memo, Letter, Reports)
5 Oral (Meeting, face-to-face, Telephone)
6 Visual (Bar, Pie chart, Pictogram)
7 Meeting: when >=2 ppl discuss a predetermined topic & make decisions
7.1 Save time, solve problems, make better decisions
7.2 Must have Notice, Agenda, Quorum, Chairperson, Secretary, Minutes
8 Choosing a method: Cost, Urgency, Need for Confidentiality, Nature of Message, Legal Requirements
9 Barriers: Language, Prejudice, Info Overload, Poor Listening, Timing, Lack of Trust
10 Electronic Data Interchange (EDI), Videoconferencing, Internet, Email

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