434564
Description
Mind Map by Dani O'Rourke, updated more than 1 year ago
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Created by Dani O'Rourke
over 10 years ago
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Communications
- Transferring information from
one person to another
- Internal ~ btwn two or
more people inside the
same business
- Upward, e.g.
employees to
management
- Downward, e.g. manager
gives employees orders
- Upward, e.g.
employees to
management
- External ~ btwn business &
other people outside it
- Written (Memo, Letter, Reports)
- Oral (Meeting, face-to-face, Telephone)
- Visual (Bar, Pie chart,
Pictogram)
- Meeting: when >=2 ppl discuss a
predetermined topic & make decisions
- Save time, solve problems, make
better decisions
- Must have Notice, Agenda,
Quorum, Chairperson, Secretary,
Minutes
- Save time, solve problems, make
better decisions
- Choosing a method: Cost, Urgency, Need
for Confidentiality, Nature of Message, Legal
Requirements
- Barriers: Language, Prejudice, Info
Overload, Poor Listening, Timing,
Lack of Trust
- Electronic Data Interchange (EDI), Videoconferencing,
Internet, Email
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