Total Quality Management and Quality Assurance

Total Quality Management and Quality Assurance

1. What is TQM?

   • Total Quality Management is the process in which a business takes to ensure long term success and constant improvement

2. What is Quality Assurance?

   • A concept in which covers policies and the quality system

3. What is invovled in TQM?

   • Encourages changes in the company’s organisation, attitudes and structures
   • Involvement and commitmentin setting goals and policies
   • Transforming a organisations basic beliefs to transform everyone's job
   • Building quality into products from the beginning
   • Instituting leadership and flexible patterns
   • Eliminating barriers

4. What is involved in Quality Assurance?

   • Minimising chances that the product/service will be sub standard
   • Quality Assurance is based on product design
   • Quality can be built in and there is less need to inspect

5. Methods involved in Quality Assurance

   • Team working
   • Product design checking
   • Benchmarking
   • Application of recognised standards
   • Product Control

6. Advantages and Disadvantages of TQM

   • Leads to continuous improvement
   • Leads to problem solving
   • Higher cost of productiom
   • Cost of training personel