62337
Description
Mind Map by george.stringer, updated more than 1 year ago
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Created by george.stringer
almost 11 years ago
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Total Quality Management and Quality Assurance
- What is TQM?
- Total Quality Management is the
process in which a business takes
to ensure long term success and
constant improvement
- Total Quality Management is the
process in which a business takes
to ensure long term success and
constant improvement
- What is
Quality
Assurance?
- A concept in
which covers
policies and
the quality
system
- A concept in
which covers
policies and
the quality
system
- What is invovled
in TQM?
- Encourages changes
in the company’s
organisation,
attitudes and
structures
- Involvement and
commitmentin setting
goals and policies
- Transforming a
organisations basic beliefs
to transform everyone's
job
- Building quality into
products from the beginning
- Instituting leadership
and flexible patterns
- Eliminating barriers
- Encourages changes
in the company’s
organisation,
attitudes and
structures
- What is involved
in Quality
Assurance?
- Minimising chances
that the product/service
will be sub standard
- Quality Assurance is
based on product
design
- Quality can be built
in and there is less
need to inspect
- Minimising chances
that the product/service
will be sub standard
- Methods involved in Quality Assurance
- Team working
- Product design checking
- Benchmarking
- Application of recognised standards
- Product Control
- Team working
- Advantages and
Disadvantages of
TQM
- Leads to
continuous
improvement
- Leads to
problem solving
- Higher cost
of productiom
- Cost of training
personel
- Leads to
continuous
improvement
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