Chapter 12: Training

Chapter 12: Training

1. Induction

   • Training of the new staff that serves as an introduction to the company and it's objectives, as well as the premises and where their job fits in.

2. Choosing the appropriate type of training

   • Before choosing where the training should take place, they must consider; What the training is, The safety of the employees, The cost, The time the training will take and Possible disruption to customers and other employees

3. Methods of trainiing

   • In-house / on-the-job training, takes place at the workplace, where the job is being done. It usually happens with an existing, experienced worker who knows what their doing and can pass on their knowledge and experience.
     • Sometimes there can be distractions within the workplace meaning the employee being trained may find it hard to concentrate. meaning it may take longer to train them, even then, they may not be trained very well.
   • Off-the-job training takes place away from the workplace, for example in a college or in a training centre if the business is large enough to fund one.
     • An advantage of sending an employee on a training course is it makes them feel more valued within the company as the company is investing in their future. Also the courses would be taught by specialists who have been trained how to train the others.

4. Benefits of training

   • Training is a way of motivating staff- A highly motivated staff member will preform better and a trainee can benefit from increased motivation.
     • The trainer increases their self-esteem and the trainee feels as though their skills have developed.
   • Training can be seen as investment in the workplace. Also, it has the possibile benefit to the employee, leadoing to a promotion

5. On-the-job-training

   • A method of training where-by employees learn to do the job as they're doing it. They are usually supervised closely while they learn 'the ropes'

6. Off-the-job-training

   • Training that takes place away from the workplace so that the trainee can learn and make mistakes without impacting on the customer.