Section A Top HAT

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p.brown
Created by p.brown over 5 years ago
Section A Question 1
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Section A Top HAT
1 Training and Support
1.1 What is the diffrencebetween trainingand support?

Annotations:

  • Training is when a user gains new skills for example training a user to run a report from the referendum voting system.
  • Support is when a user would gain help to complete a task or when they encounter a problem with an ICT system.  An example of this may be a user contacting the helpdesk due to an error message.
1.2 Methods of training
1.3 Methods of Support
1.4