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Quality

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Quality:definition, meausres and importance to a business
nadia_delorme
Mapa Mental por nadia_delorme, atualizado more than 1 year ago
nadia_delorme
Criado por nadia_delorme mais de 8 anos atrás
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Resumo de Recurso

Quality
  1. Meet customers' expectations - Fit to purpose
    1. Measures
      1. Tangible
        1. Reliability
          1. Appearance
            1. After-sales service
              1. Repair and maintenance needed
                1. Functions
                2. Intangible
                  1. Brand image
                    1. Reputation
                      1. Exclusiveness

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