Communication Methods - Advantages and Disadvantages - ICT Cambridge Nationals

Communication Methods - Advantages and Disadvantages - ICT Cambridge Nationals

1. SMS Messaging

   • Advantages
     • Cheap
     • Can reach multiple employees at once
     • Sender ID - Identification
     • Messages can be recorded
   • Disadvantages
     • Not necessarily real-time
     • May take time to send
     • May have poor signal
     • Documents cannot be attached

2. Voice telephone

   • Advantages
     • Immediate feedback
     • Emotions and meaning can be conveyed
   • Disadvantages
     • High cost
     • May have poor signal
     • May be unable to reach some areas due to lack of phone cable
     • Documents cannot be sent

3. Instant messaging

   • Advantages
     • Real time messaging
     • Wide areas can be reached
     • Documents can be attached
   • Disadvantages
     • Emotions and meaning can be hard to express
     • Viruses can be spread in files

4. Email

   • Advantages
     • Can be internal or external
     • Can be sent anywhere in the world, at any time
     • Messages can be sent to multiple recipients
     • Free
     • Documents can be attached
   • Disadvantages
     • Can be hacked
     • Viruses can be spread through email attachments
     • Vulnerable to phishing scams