E-COMMERCE

E-COMMERCE

1. Definitions and concepts

   • Electronic Commerce
     • Using the Internet to purchase and sell goods and services
     • Can be pure or parcial, depending of activities:
       • Ordering and payments
       • Order fullfillment
       • Delivery to customers
   • Electronic markets and networks
     • Coneccted to seller and buyers in a commercial transaction to selling services, information or goods
     • Two types of EM and networks
       • INTRANET
         • Governement internal network that uses Internet tools such as web browsers and internet protocols
       • EXTRANET
         • Use Internet technology to ink intranets of several organizations in a secure manner
   • EC ORGANIZATIONS
     • Purely physical organizations are refered to as brick-and-mortar and the EC companies are considered virtual
     • Click-and-brick are EC activities and addition a marketing channel
   • CYBERSPACE
     • Nonphysical environment where EC conducted to using computers and networks
     • Important mechanism
       • WEB
       • Electronic market places
       • Social network
       • Communication tools
   • Drop shipping
     • It's a process where the seller advertises and sells a product to a buyer
     • The order is transfer to a supplier who packs and deliver the product to the buyer
   • Collaborative commerce
     • Online activities and communications done by parties working to attain the same goal
   • E- GOVERNEMENT
     • A government agency buys or provides goods, services, or information, from business or individual citizens, also can deal with other governments
   • SOCIAL COMMERCE
     • Explosion of social media and networks

2. E-Commerce field

   • An EC framework
     • Diverse for their many activities, organizational units and technologies
     • Infrastructure describes
       • Hardware, Software and networks use in EC, require good management practices
     • Companies need
       • Right information, infrastructure and support services

3. Major types of EC transactions

   • Business to Business (B2B)
     • Transactions between and among organizations
   • Business to consumer (B2C)
     • Retail transactions of products or services from businesses to individual shoppers
   • Consumer to Business (C2B)
     • People use the Internet for sell their products or services to organizations and also to request bids on products or services
   • Business to employees (B2E)
     • Delivery of services, infromation or products from organizations to their employees
   • Consumer to consumer (C2C)
     • Individual consumers sell to or buy from other consumers

4. THE INTERDISCIPLINARY NATURE OF EC

   • Major academic EC disciplines include
     • Accounting
     • Business law
     • Computer science
     • Consumer behavior
     • Economic
     • Engineering
     • Finance
     • Finance resource management
     • Management information systems
     • Marketing
     • Public administration
     • Robotics