Flashcards
Chapter 1 Communication Competence in Groups
Flashcards do conjunto (46)
- 1—
- 2grouphatethe word used to describe how troublesome the group experience is for many people
- 3Name 9 kinds of groupsprimary groups
social networks
support groups
project groups
learning groups
activities groups
neighborhood groups
social service groups
music and artistic groups - 4What does the competent communication principle counteract?grouphate
ex: negative attitudes about group meetings are neutralized when meetings are conducted competently - 5virtual teamsgroups whose members are connected by electronic technology
ex 80% participation if employees - 6Explain Myth: Communication is a Cure -AllCommunication is not an end in itself, but merely a means to an end. Communication is a tool that, if used by someone knowledgeable and skillful can be effective in PS in groups. Even if effective communication occurs in groups, not all problems are communication-based.
- 7Explain Myth: Communication Can Break DownCommunication does not break down.
We are always speaking and we are always behaving a certain way that contributes to communication. We do not always achieve our goals through communication, even if comm is exemplary. - 8Explain Myth: Effective Communication is Merely Skill BuildingWithout understanding the complexities of the communication process, no amount of skills training will be meaningful but may be harmful. You have to know something about the subject matter. One skill, doesn't fit all circumstances. Teaching comm skills without knowledge,w/o a theoretical map guiding behavior is like building a house without blueprints.
- 9Explain Myth: Effective Communication is Just Common SenseWe tend to overestimate our prior knowledge once we have been told the correct answers. Learning requires a degree of humility, a willingness to recognize and address our shortcomings.
- 10hindsight biasthe "i-knew-it-already" tendency
- 11What makes us think competent communication is common sense?the hindsight bias
- 12transactionCommunication is a transaction between a speaker and a listener. Information has a shared meaning put to it by both parties and people influence one another. A series of transactions.
- 13What are the two dimensions of message?Content dimension (information transmitted) and relationship dimension (how msgs define and redefine the relationship among group members.
- 14Why is communication a process?Communication is a continuous flow because of changes in events and relationships. Look at the currents of comm (verbal, nonverbal) as a whole. each new experience affects future transactions and past and present transactions intertwine.
- 15Do we ever stop speaking nonverbally?No
- 16Where is the relationship dimension established?In nonverbal cues
- 17Languagea structured system of symbols for sharing meaning.
- 18symbolsrepresentations of referents-whatever the symbol refers to. Symbols only have meaning shared by us.
ex. Aliens wouldn't know the symbol of our flag and the meaning behind it. It's only common and meaningful to us. Meaning is derived rom the associations or connections each of us make when we interpret words. - 19What can verbal understanding be complicated by?culture
- 20bypassing How to counteract itwhen one assumes that everyone in the group has the same meaning for a word. Counteract by clearly defining keywords that can cause confusion but since language is ambiguous, misunderstandings can still occur.
- 21nonverbal communication What does it serve?sharing meaning with others without using words. Can be ambiguous.
Serves: reinforce a msg
substitute for a msg
can contradict the verbal
regulate the verbal
Has a big impact on our impression of others (ex. juors rezction to nonverbals from defendant, judge) - 22mixed message when does it occur?occurs when there is a positive verbal and a negative nonverbal communication or vice versa.
- 23'what is one of the main challenges in communicating in virtual groups?the absence of nonverbal cues, that accompany face-to-face messages.
- 24contextconsists of who (sender), what (message), when (time), and how (way) it is done. Central element of nonverbal/verbal communication.
- 25communicationa transactional process of sharing meaning with others
- 26Communication competenceengaging in communication with others that is both effective and appropriate within a given context. Is also predicted on results.
- 27effectivenesshow well we have progressed toward the achievement of goals.
- 28Explain 'degree' in competent communication.We speak of communicators in a continuum of proficiency. The degree of proficiency in achieving goals in a particular context (high-low). Everyone has communicator strengths and weaknesses where proficiency varies.
- 29We Orientation v Me OrientationThe We -Orientation requires a concern for others
The Me-Orientation has a concern for self. (disease of me, defeat of us) - 30appropriatenessComplying with rules and their accompanying expectations.
- 31rulea prescription that indicates what you should or shouldn't do in specific contexts
- 32What kind of society is an individualistic society?egocentric society
- 33What kind of society is an collectivistic society?sociocentric
- 34What is paramount to an individualistic/collectivist culture?I-autonomy of the individual
c-commitment to the group - 35Fill in the blank. The individualism-collectivism dimension is at the center of the communication competence model blank perspective.We-orientation
- 36Effects of excessive collectivismBlind conformity, and group pressure
- 37When does communication become inappropriate?If it violates rules of the group when such violations could have been avoided, without sacrificing the goal, by choosing different communication behaviors
(inappropriateness is usually the result of being clueless or clumsy) - 38What are the five general ways to improve effectiveness and appropriateness in groups?Knowlege (learning the rules and understanding what is required to be effective and appropriate)
Sensitivity (receptive accuracy to detect, decode, and comprehend signals and emotional cues in groups)
Skill (Must be combined with knowledge.)
You must know what to do, but also how to do it skillfully)
Commitment (persistent effort to achieve goals and produce excellence. desire to avoid past mishaps and finding better ways of comm-ing with members.)
Ethics (a system of judging moral correctness against an agreed set of standards.) - 39communication skillthe successful performance of a communication behavior and the ability to repeat such a behavior
(practice, practice, practice)
Learn many skills and use them flexibly in appropriate contexts. - 40participant-observerYou assume a detached view of yourself. Analyze your communication behavior, look to improve, and note successes.
- 41What are the five values of moral correctness of communication behavior?Honesty
Respect
Fairness
Choice
Responsibility - 42group3 or more members with a common goal
- 43dyadictransaction between two people
- 44aggregationa collection of individuals with no common goal, no interaction and no influence on one another
- 45interpersonal communicationcommunication between only two individuals
- 46public speakingcommunication in a formal setting between a clearly identified speaker and an audience of listeners
Informações
- Descrição
- Myths about communications, communication defined, communication competence, achieving communication competence, definition of a group
- Criado por
- Korinn Harris
- Visualizações
- 21
- Avaliação